free case study: Ludo_Van Der Marel's unbiased review of TOPdesk
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TOPdesk review
Ludo_Van Der Marel
Specialist TOPdesk (SaaS) applicatiebeheer & business consultancy at a tech services company with 11-50 employees
Service management solution with good incident management and good technical support
When you are deploying on-premises, you need assistance from DBAs or system administrators. Depending on their availability, it can take three days to have it up and running. When you are using SaaS, deployment can be done within a few hours. Most of the time is needed for implementing your procedures or incident management, and change...
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