free case study: an unbiased review of Windows Server
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Windows Server review
Team leader technical support at a manufacturing company with 201-500 employees
Reliable, scalable, and compatible with most applications
Technical support is a bit varied. Depending on the type of technical support that you need, most are very responsive and usually, they are quite knowledgeable. There is definitely room for improvement, especially with more complex and less straightforward questions. It tends to stay in the area of data gathering.
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