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Automation Engineer at a pharma/biotech company with 1,001-5,000 employees
It frees up time and gives time back to the business for other value-added work
I would rate technical support as a seven out of ten. Sometimes, we end up going back and forth with Level 1 support. Usually, if we go back and forth, it is email most of the time, and sometimes it is once a day with 24-hour turnaround. We usually understand what they require and trying to give as much information as possible. We still...
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