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Assoc Dir. Service Management and Standards at a tech services company with 51-200 employees
It is very complex, hard to use, hard to navigate, and reschedule things. Though,...
We have had outages with the product. We have experienced functionality (defects), such as conference bridges can only be opened for four hours at a time and people get kicked out. That has caused some issues during some of our longer outages. We have not contacted tech support regarding this, because usually by the time we get a chance to...
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