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Sam M Cohen
Lead Consultant, Owner and Founder at a tech consulting company with self employed
Automation improves support call efficiency and response time, but the interface...
The integration with other systems needs to be more flexible. The interface is a little bit rigid and can be improved. For example, it tends to operate on the attribute of a record. So, if a group has a name, it tends to want the group names as opposed to, for example, the ID of a record. It creates a problem because if you rename the...
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