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Enterprise Social Consultant, Collaboration Services at a insurance company with 10,001+ employees
The public sharing of knowledge and answers to questions has been the most...
It has improved information sharing across the company which allows for problems to be solved much faster. It really helps to have groups that are monitored by 1-2 admins that can route questions to the right people through tagging. This has helped us solve internal problems very quickly and external problems when our front-line associates...
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