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Partnerships and Tech Marketing Manager at a tech services company with 11-50 employees
Some of the valuable features are requeue and collaborative functionality.
Some colleagues don’t find the chat/email channels that intuitive. I would really like a Slack integration for this. I would also like to know: * Comparative visibility of other times * Retrospective reports on best time vs. worst time * Percentage of max reach CS achieved for us on messaging on the requeue. In this way, the algorithm can...
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