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Zendesk review
Technical Support Engineer, Team Lead at a computer software company with 501-1,000 employees
It allows employees to work remotely and to reply to the customer on the go,...
Everything was very straightforward. The biggest huddle was migrating the users' information out of the old platform into Zendesk. I'm sure it's easier if there is metadata available and an API guru resource available. We did not have any at the time, so it was a manual process. It was a lot of straightforward repetitive work.
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