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Zendesk review
Project Manager/Product Owner at a tech services company with 11-50 employees
Good SLA options and reporting features but is not easy to set up
In terms of what could be improved, it was not easy to set up so we're only using a third of all of the features, and we wanted something that was easier to configure and set up. I asked my director how come we don't just keep Zendesk because it doesn't cost anything, we're already paying for the file. Why would we turn around and buy a...
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