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Zendesk review
Kavita Khanna
Executive Leader at Tonkin + Taylor
Reliable and has good general capabilities but needs better analytics
The licensing model needs to be more customer-friendly. At the moment you have to buy different pieces. ServiceNow, for example, provides just a part of their premium. There needs to be better insights and analytics. Right now it's lacking. The dashboard could be better. We haven't bought service provisioning. We haven't bought the...
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