free case study: Kavita Khanna's unbiased review of Zendesk
Would you like to learn about products from people using them now? Simplify your research with trusted advice from people like you.
Download this FREE CRM Customer Engagement Centers case study, based on Kavita Khanna's UNBIASED USER EXPERIENCE with Zendesk:
Where should we email your case study?
Zendesk review
Kavita Khanna
Executive Leader at Tonkin + Taylor
Reliable and has good general capabilities but needs better analytics
The licensing model needs to be more customer-friendly. At the moment you have to buy different pieces. ServiceNow, for example, provides just a part of their premium. There needs to be better insights and analytics. Right now it's lacking. The dashboard could be better. We haven't bought service provisioning. We haven't bought the...
Since 2012, we've had 824,067 professionals use our research.
As seen in