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Zendesk review
Customer Success Manager at a computer software company with 51-200 employees
Seamless and easy to set up with a good Slack integration
An area of opportunity for Zendesk is probably just when there's a long email chain and everything gets forwarded to support, I know it can be time consuming for them to extract the important information from the email chain. Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful....
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