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Zendesk review
Consultant at a consultancy with 10,001+ employees
We needed to code stuff on our side due to business specific needs which it could...
It forced the organization to rethink sub-par work processes and enabled us to work smarter. When we suggested new changes to the business processes our helpdesk questioned why we couldn't do it like we always had, but revealing that the old ways of doing so was time consuming and illogical. Zendesk helped streamline our ticket workflow.
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