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Zendesk review
Customer Onboarding at a tech services company with 51-200 employees
Easy to keep track of all the tickets that have come, you can categorize tickets...
Easy to keep track of all the tickets that have come, you can categorize tickets and search for them based on that category, you can add tags, create reports. They have good data reporting that gives ability to track performance, response times, and a zillion things that can be reported. We have integrated it with Olark and Jira as well.
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