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Zendesk review
Helpdesk Technician at a tech services company with 501-1,000 employees
​Deployment in a new environment is very simple. If you want it to record certain...
It is easy to use, however, it is not quite as powerful as many other ticketing systems out there. If you want it to record certain data or attributes, it can be done, but must be done manually. In this respect, some other ticketing systems are more complete and allow you to collect more data.
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