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Zendesk review
Customer Support/Retail Division at a consumer goods company with 501-1,000 employees
Its set up makes it easier for everyone to use.
It would be good to be able to edit. Unfortunately, Zendesk believes that the integrity of a ticket and its comments are important. That when either party reads comments on tickets, they should be able to trust the content is unaltered form its original context. As per Zendesk, they feel it does not fit in with the direction and vision they...
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