Where should we email your case study?
Zendesk review
Director of IT at a computer software company with 501-1,000 employees
It’s simple enough for my helpdesk level one guys to use, so they actually use it.
For end users who do submit tickets, they would often just respond to a thread from a previous email exchange and the email topic would get recycled even though they were contacting us about an entirely new topic, so tickets would be misleading. They need to fix the email thread response problem
Since 2012, we've had 816,660 professionals use our research.
As seen in