free case study: Muljo Witono's unbiased review of Zoho Desk
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Zoho Desk review
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Easy to set up and available anywhere but support needs to be better
We'd like more integration with direct messages. Technical support could be more knowledgeable. Zoho Desk needs to be enhanced to support IT service management policies. Zoho Desk is pretty simple. However, if this application has to support IT business or IT department, sometimes it lacks of features - especially to support service...
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