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New Relic vs Splunk APM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.2
New Relic's support is generally efficient with 24/7 availability, but some users report occasional slow responses and mixed satisfaction levels.
Sentiment score
5.0
Splunk APM customer service is praised for responsiveness and knowledge, but improvements in communication and immediate solutions are needed.
They did not have a clear answer.
 

Room For Improvement

Sentiment score
5.2
New Relic is costly, lacks comprehensive documentation, and needs improvements in integration, real-time monitoring, UI, reporting, and user support.
No sentiment score available
Splunk APM needs improvements in UI, intuitiveness, integration, scalability, documentation, and configuration for enhanced user experience and performance.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
 

Scalability Issues

Sentiment score
7.2
New Relic scales efficiently for various user groups, handling diverse workloads and expanding easily with consistent performance.
No sentiment score available
Splunk APM is scalable with flexibility, but faces challenges in data limits, monitoring, and affordability in large environments.
 

Setup Cost

Sentiment score
7.8
Enterprise buyers view New Relic's pricing as mixed, varying from affordable to costly, especially for full-stack observability and additional features.
No sentiment score available
Splunk APM pricing is flexible and transparent, with a 14-day trial, but may require upfront infrastructure investment.
It appears to be expensive compared to competitors.
 

Stability Issues

Sentiment score
8.6
New Relic is stable and reliable, with rare performance hiccups and generally high stability ratings from users.
Sentiment score
8.8
Splunk APM maintains strong stability with minimal downtime, efficiently handling slowdowns and recovery, rated highly by many users.
I would rate its stability a nine out of ten.
 

Valuable Features

Sentiment score
8.2
New Relic is valued for its monitoring capabilities, integration, user interface, accurate alerts, scalability, and stability across various services.
Sentiment score
8.1
Splunk APM enhances performance analysis with quick deployment, seamless integration, and features like dashboards, service maps, and automated detectors.
Unlike other APMs, Splunk's service map is quite effective.
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
157
Ranking in other categories
Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (4th), AIOps (3rd)
Splunk APM
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 8.7%, down from 10.2% compared to the previous year. The mindshare of Splunk APM is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
Lakshmi Padaga - PeerSpot reviewer
Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.
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816,562 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
46%
Financial Services Firm
10%
Computer Software Company
9%
Manufacturing Company
5%
Financial Services Firm
18%
Computer Software Company
15%
Manufacturing Company
12%
Retailer
12%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...
What do you like most about SignalFx?
The most valuable feature is dashboard creation.
What needs improvement with SignalFx?
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navi...
What is your primary use case for SignalFx?
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and observing capabilities, especially for our microservices. So, we have used Splu...
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Learn More

 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Find out what your peers are saying about New Relic vs. Splunk APM and other solutions. Updated: October 2024.
816,562 professionals have used our research since 2012.