Acumatica vs NetSuite CRM+ comparison

Acumatica
Read 3 Acumatica reviews
  • 764 Views
  • 314 Comparison Views
66% willing to recommend
NetSuite CRM+
Read 4 NetSuite CRM+ reviews
  • 355 Views
  • 218 Comparison Views
66% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Acumatica and NetSuite CRM+ based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Acumatica vs. NetSuite CRM+ Report (Updated: May 2024).
Buyer's Guide
Acumatica vs. NetSuite CRM+
May 2024
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Helped 787,061 peers since 2012
 

Categories and Ranking

Acumatica
Ranking in CRM
27th
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
Cloud ERP (6th)
NetSuite CRM+
Ranking in CRM
37th
Average Rating
7.0
Number of Reviews
4
Ranking in other categories
Opportunity Management (9th)
 

Market share comparison

As of June 2024, in the CRM category, the market share of Acumatica is 0.9% and it decreased by 17.7% compared to the previous year. The market share of NetSuite CRM+ is 0.5% and it decreased by 55.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
Unique Categories:
Cloud ERP
2.9%
Opportunity Management
1.6%
 

Featured Reviews

JL
Aug 25, 2021
Provided one solution for everything and housed everything for us
I wasn't there during the initial deployment, but during one of the upgrade processes, they did botch the integration. So, we had a few issues, and we had to actually start from scratch, but with the import and export scenarios, it was not very difficult. You can set up the entire database and do the whole setup in an hour on a computer. From there, use the import and export scenarios to handle everything. Overall, it takes a couple of hours. One person can deploy it. Maintenance was done by the value-added reseller. The value-added reseller is the link between the corporate and the end customer. So, they handle all the updates and everything that's needed.
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Venkat Sudni - PeerSpot reviewer
Jun 2, 2023
It's a highly scalable cloud-based solution that helps us manage field support requests, but it needs more automation
We use NetSuite CRM+ to manage our customer data for support, but we use Salesforce for outside sales NetSuite CRM+ helps us provide customer support and track schedules for field service. NetSuite's field service automation should be updated. We should be able to fully automate the assignment…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."
"This solution supports multiple branches."
"NetSuite CRM+ helps us provide customer support and track schedules for field service."
"The feature that has been most effective in improving sales performance is its alignment with the ordering team."
"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."
"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."
 

Cons

"The solution doesn't have features to break down the structure for multiple people in the project."
"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."
"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."
"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."
"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."
"The product needs to improve the warehouse management feature."
"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."
 

Pricing and Cost Advice

"It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."
"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."
"It ultimately depends on the features and functionalities required for your specific use case."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Construction Company
11%
Wholesaler/Distributor
11%
Healthcare Company
6%
Educational Organization
13%
University
10%
Computer Software Company
10%
Real Estate/Law Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about Acumatica?
This solution supports multiple branches.
See all answers
What is your experience regarding pricing and costs for Acumatica?
I would advise other users that before they purchase this solution, they need to understand their requirements and needs. I would rate Acumatica's value for its price, a four out of five (with one ...
See all answers
What needs improvement with Acumatica?
When I logged into project accounting, I found that the solution didn't have features to break down the structure for multiple people in the project. I think it's hard for the construction companie...
See all answers
What do you like most about NetSuite CRM+?
The feature that has been most effective in improving sales performance is its alignment with the ordering team.
See all answers
What is your experience regarding pricing and costs for NetSuite CRM+?
In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...
See all answers
What needs improvement with NetSuite CRM+?
The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...
See all answers
 

Comparisons

NetSuite ERP vs Acumatica Logo
NetSuite ERP vs Acumatica
Compared 21% of the time
Oracle Fusion Cloud ERP vs Acumatica Logo
Oracle Fusion Cloud ERP vs Acumatica
Compared 20% of the time
HubSpot CRM vs Acumatica Logo
HubSpot CRM vs Acumatica
Compared 17% of the time
Microsoft Dynamics CRM vs Acumatica Logo
Microsoft Dynamics CRM vs Acumatica
Compared 13% of the time
SAP Business ByDesign vs Acumatica Logo
SAP Business ByDesign vs Acumatica
Compared 10% of the time
More Acumatica Competitors
Siebel CRM vs NetSuite CRM+ Logo
Siebel CRM vs NetSuite CRM+
Compared 61% of the time
Oracle CX Sales vs NetSuite CRM+ Logo
Oracle CX Sales vs NetSuite CRM+
Compared 39% of the time
More NetSuite CRM+ Competitors
 

Product Reports

Buyer's Guide
CRM
June 2024
Acumatica reportDownload Acumatica product report
Buyer's Guide
CRM
June 2024
NetSuite CRM+ reportDownload NetSuite CRM+ product report
 

Learn More

Acumatica
NetSuite
 

Overview

Acumatica is the world’s fastest-growing provider of cloud business management software, with the industry’s highest customer satisfaction rating. And that’s not a coincidence. We offer a unified, modern business management platform designed to help today’s small and medium-sized businesses connect every facet of their operations. With Acumatica, the information you need to make critical decisions is right at your fingertips, wherever you are. Our technology and licensing are designed to be flexible and growth-friendly—adapting gracefully to the changing needs of growing businesses and freeing you up to focus on delighting more customers.

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.
 

Sample Customers

Additive-X, Carlson-LaVine Inc, Cornell Cooperative Extension, Alpha Insulation and Waterproofing, Dukathole Group, Eagle Fence Distributing, Clive Coffee
2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path
Buyer's Guide
Acumatica vs. NetSuite CRM+
May 2024
Free Report: Acumatica vs. NetSuite CRM+
Find out what your peers are saying about Acumatica vs. NetSuite CRM+ and other solutions. Updated: May 2024.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.