We compared Auvik and PRTG Network Monitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. PRTG Network Monitor customers like its user-centric approach, straightforward reporting, and customizability.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. PRTG Network Monitor could improve its performance and resource efficiency. Other pain points include usability and cross-platform compatibility.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. PRTG Network Monitor received mixed reviews for its customer service. Some users commended the support team’s prompt service, while others reported slow response times and noted the lack of remote session support.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. PRTG Network Monitor’s setup isn’t considered to be overly complex. Deployment times may vary depending on the environment's complexity and device count.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. PRTG Network Monitor is deemed reasonably priced and cheaper than its competitors.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. Users said that PRTG Network Monitor has proven to save time and money through automation and proactive support.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. PRTG Network Monitor is regarded as a simple, user-friendly, and cost-effective solution, but users would like to see improvements in performance, documentation, integration, and technical support.
"We can manage the entire system across the network and troubleshoot the pain points."
"The traffic insights and the configuration management are the most valuable features."
"Automated configuration backups and automated network diagrams are the most valuable."
"Auvik allows me to filter by network elements, so I can get a quick glance at a customer's infrastructure without looking through handmade diagrams. It provides me with an overview of how everything is laid out. From there, I can really drill down into individual inventories and switch ports. For example, I can determine what the issue is, but I don't need to be on the premises and log into customer equipment. It saves a lot of time."
"I like Auvik's SNMP capabilities. Seeing all the metrics and analytics in one dashboard is a game-changer. The topology is excellent."
"The most valuable features are the syslog tool and the nearly invaluable network map."
"The first feature that I appreciate is the topology drawing in real time. If our NOC wants to troubleshoot, they can go to the topology map and see that this access point is connected to that switch via that specific port. And when something changes in the topology, it's dynamically updated."
"The biggest draw for me is the flexibility of being alerted. If something happens with my critical infrastructure, I get real-time alerts on it in Teams."
"The mapping is excellent as it allows us to see where elements connect and got us out of a few binds. I accidentally wiped the configuration of three Meraki 48-Port Switches, and we could see each of the VLANs and their configurations using the solution. We utilized Auvik to see how individual ports were configured, which allowed us to get back up with much less effort than if we hadn't had Auvik."
"The most valuable feature of PRTG Network Monitor is the different monitoring probes available."
"Speed of deployment is one of the most valuable features."
"The best feature is that it lets me know what is going on. I need to know if something has gone down, I need to know if something is running very slowly. PRTG tells me that."
"It is great for service level agreements and can comply fully with internet monitoring or any interface."
"I would boldly say that this is the most scalable network monitoring tool that I know of"
"It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing."
"The alerting is the most valuable feature. I also like the iPhone app. I get alerts in an email on the iPhone app."
"The most valuable features of PRTG Network Monitor are bandwidth utilization, user-friendliness, all past report simple retrievals, and timeout features. Additionally, if the solution does go down it is simple to bring it back."
"The Wi-Fi side needs improvement."
"The user interface could be a little bit faster, and there should be a legend in the map."
"The ability to subcategorize our inventories, between physical and VM servers, for example, would be a welcome addition."
"The map itself is a little clunky in terms of zooming in, zooming out, and moving around because you have to use the manual on-screen buttons as opposed to being able to click and drag."
"Auvik has issues with collecting information from some devices. I don't know if this is an issue on Auvik's end or if the device isn't compatible. We have noticed with some clients have been unable to add their devices to Auvik due to compatibility, but devices are fickle. I think it's a device issue and not an Auvik issue."
"The Auvik network map and dashboard are not reliable enough to provide a real-time view of our network."
"The reporting needs a little bit of improvement. Sometimes, I get too many reports. Or, I don't get reports when I should be getting reports. I don't know if this is Auvik's fault or the devices that the reporting is coming from, but I have noticed there have been some discrepancies."
"Some of the automation pieces for discovery still need a little bit more improvement. I wouldn't mind seeing some more security features as that's the world we're driving into. I know Auvik probably wants to try to keep itself separate because that's its brand, but even if they brought on board another brand that was able to plug into them, it would benefit us. It would lower some more network security costs if as a company, they are a one-stop shop. They have already got the network piece going. If they improved in that area and focused a lot on that, they would gain me as a customer, and they would probably gain a lot of others."
"The only area that I dislike about the solution is the lack of exportability."
"PRTG Network Monitor is okay to use, but you'll need some time to analyze the data. If it can automatically locate or identify the problem area, it would be more helpful to users."
"Sometimes, our PRTG Network Monitor system crashes and a lot of sensors go down."
"This product can be improved by updating the net flow interface. The one that is in place works – I can get all the information I need from it – but it is a little bit clunky."
"If PRTG could help me see the bandwidth for each host I have on my network, either for a wireless or a wired network, that would be very helpful."
"When using PRTG Network Monitor it is beneficial if you have prior experience with it, the user interface could improve."
"I've encountered a challenge in my functions, particularly in adding and printing."
"Maybe in the future there will be room for improvement, but currently, there is nothing pressing that I can think of"
"When it comes to third-party integration, one of the things we were looking at was putting some sensors onto our firewall, for instance. If there were a little bit more documentation and some step-by-step guides around that, that would be useful for us."
More Auvik Network Management (ANM) Pricing and Cost Advice →
Auvik Network Management (ANM) is ranked 3rd in Network Monitoring Software with 139 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. Auvik Network Management (ANM) is rated 8.8, while PRTG Network Monitor is rated 8.2. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". Auvik Network Management (ANM) is most compared with LogicMonitor, SolarWinds NPM, Zabbix, Meraki Dashboard and Domotz, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and Lenovo XClarity Orchestrator. See our Auvik Network Management (ANM) vs. PRTG Network Monitor report.
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.