We compared Zabbix and PRTG Network Monitor based on our users' reviews across several parameters. After reading all of the collected data, you can find our conclusion below.
Zabbix is praised for its comprehensive monitoring capabilities, customizable alerting system, and extensive reporting options, while users appreciate PRTG Network Monitor for its user-friendly interface, scalable performance, and detailed reporting capabilities. Zabbix's customer service is highly rated, while PRTG users find the software more intuitive and quicker to set up. Both products offer reasonable pricing and valuable ROI, with opportunities for improvement in user interface and customization features.
Features: Zabbix offers customizable alerting system, extensive reporting options, and comprehensive monitoring capabilities. PRTG Network Monitor is praised for its ease of setting up, scalability for larger networks, and ability to tailor alerts based on specific criteria.
Pricing and ROI: Zabbix does not have setup costs, making it easy to get started, while PRTG Network Monitor has minimal setup costs. Users find Zabbix's licensing flexible and suitable. PRTG Network Monitor offers good value for the cost with scalable licensing options. Zabbix users have reported positive outcomes and benefits. PRTG Network Monitor users found the software cost-effective and efficient, providing valuable insights for network management.
Room for Improvement: Zabbix has room for improvement in user interface, scalability, and performance, while PRTG Network Monitor could enhance its user interface, customization options, alerting features, and integration capabilities.
Deployment and customer support: Users find PRTG Network Monitor quicker and simpler to deploy and set up compared to Zabbix, which may require more time and effort for implementation. Zabbix's customer service is praised for its promptness, effectiveness, and expertise. Users appreciate the knowledgeable and responsive support team. PRTG Network Monitor's customer service is also highly acclaimed for prompt responses, helpful guidance, and a reliable support team.
The summary above is based on 77 interviews we conducted recently with Zabbix and PRTG Network Monitor users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"We like the alerting system, the SNMP monitoring and the customization of the bandwidth."
"The real-time monitoring feature in PRTG is invaluable to me"
"Stability-wise, I rate the solution a ten out of ten."
"The sensors and remote probes are phenomenal. We use them for all of our global sites. The problem with our global sites are that they are all VPNs. If the link goes down, you can't monitor other solutions, as it just goes off the grid. Having remote probes allows them to still carry on and get the information that we need when it comes back up, sending the information to us."
"It has made our infrastructure more reliable."
"The email notifications are helpful, and the dashboards are user-friendly for people with little network monitoring knowledge."
"The Slack integration is fantastic, and I've actually found it to be very useful recently."
"The remote probes are very useful. They allow us to provide a reference across different areas in the network. In trying to localize issues, that's very useful."
"The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet."
"The most valuable feature is that it provides network segregation for server monitoring."
"Zabbix helps to save time."
"The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."
"It not only provides the preconfigured item monitoring feature, but it is also easy to configure custom items."
"The implementation process is very straightforward."
"We like the user-interface for this solution, which makes it an easy to use tool."
"The best thing about Zabbix is the integration and the APIs that are included are very fast"
"The Wi-Fi side needs improvement."
"There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones."
"PRTG Network Monitor can improve Layer 2 and Layer 3 network maps and the GUI more user-friendly. Additionally, they should bundle the features so I can monitor everything on one particular device."
"We would like more cloud native sensors for AWS, Azure, Google Cloud, etc. A lot of businesses are moving in that direction, so having something where we can pull performance stats out of these cloud services would be great for us."
"It would be good if there were better graphical interfaces when you have it on multiple monitors... Because we have so many servers, things can get lost in the fog a little bit. Maybe having a better way of showing different geographies, Flash, etc., would help."
"Once you start going above 5000 sensors, things do start to get a bit shaky. There are some best practice out there that you will need to adopt and be aware of."
"It would be nice if it gave us alerts via Gmail or SMS message."
"PRTG could use reporting tools and mobile alert tools. It should be easier to diagnose and respond to problems from a mobile device on the go."
"The solution could be better and faster when it comes to performance."
"I would like to better be able to monitor Oracle processes."
"Sometimes, the documentation is a little bit written in Estonia – a country in Europe. The language barrier and translation to English can sometimes make it difficult to understand what they're trying to get at. It's just a language thing."
"An area for improvement would be the ease of doing aggregation from the value or different devices."
"The product delivers false positives during reporting because of flapping. Other reasonably priced alternatives may have better performance."
"It should be easy to modify the front end."
"For us, the initial setup was complex"
"In an upcoming release, there should be automated reports which we are currently doing manually. For example, if we collect a report file every day and want to send it to a moderator for review. We are expecting this feature to come out soon but it would be valuable to have now."
"Improvement is needed as per customer requirements."
PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. PRTG Network Monitor is rated 8.2, while Zabbix is rated 8.2. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". PRTG Network Monitor is most compared with Centreon, Nagios XI, SolarWinds NPM, ManageEngine OpManager and Fortinet FortiSIEM, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Elastic Observability. See our PRTG Network Monitor vs. Zabbix report.
See our list of best Network Monitoring Software vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
