We performed a comparison between Bitrix24 and SAP CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The technical support was intuitive and had good documentation."
"It is easy to use and very stable."
"Offers, a free version."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations."
"The most valuable feature is lead management and integration."
"The product integrates with third-party tools easily."
"The tool is easy to use."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"It was comfortable setting up the tool."
"The most valuable feature for me is the flexibility to consolidate the products."
"SAP CRM's most valuable at a branch level."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"There are some bugs in the mobile system."
"It would be great if colleagues could get alerts via email when they are assigned something."
"I would like to see improvements with Bitrix24's marketing automation."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"The solution’s performance could be made faster."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."
"The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex."
"CRM is costlier than its competitors."
"In terms of stability, there are some latency issues."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
"The solution is expensive."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"When features do get added, we would like the product to notify us in a timely way."
Bitrix24 is ranked 11th in CRM with 18 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. Bitrix24 is rated 7.4, while SAP CRM is rated 7.6. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Bitrix24 is most compared with Zoho CRM, Asana, Odoo, Microsoft Dynamics CRM and ClickUp, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our Bitrix24 vs. SAP CRM report.
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