We performed a comparison between BMC TrueSight Operations Management and PRTG Network Monitor based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool is flexible enough to be customized based on customer requirements."
"BMC TrueSight Operations Management is easily scalable."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"It is a stable solution."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"The sensors and remote probes are phenomenal. We use them for all of our global sites. The problem with our global sites are that they are all VPNs. If the link goes down, you can't monitor other solutions, as it just goes off the grid. Having remote probes allows them to still carry on and get the information that we need when it comes back up, sending the information to us."
"The fact that I can use custom MIB files to customize my sensors for the things that are not there as a default is a good feature."
"PRTG is simple to manage. First, you can create a template for a device, then apply it to hundreds of similar devices. That's a great advantage."
"The network visualization helps us to drill down deeper."
"It is very flexible, and we can monitor many aspects of IT as well as ERP and CRM services. It has a very powerful interface and APIs for customization."
"I really love the activity library. It gives the flexibility to discover data and metrics about my interface and data server."
"The most valuable feature of PRTG Network Monitor is its ease of use."
"It allows us to directly add individual VMs independently."
"More modules for less popular applications and better documentation."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"The UI for the end users could be improved and more flexible than it is now."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The solution is overly complex."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"PRTG Network Monitor can improve by adding prevention and detection features."
"In our organization, we encounter performance issues with our PRTG probe service. I saw documentation from the vendor or Paessler mentioning that there are limitations for WMI sensors. Other than that, we are okay with PRTG."
"PRTG Network Monitor needs to show bandwidth utilization in proper graphs. It isn't easy to learn."
"I would like to have a VM version that can be installed on a cloud such as Azure. We're using Azure, and we're eliminating on-premise servers. It would be helpful to have a PRTG version that can be installed on the Azure cloud."
"We would like to monitor certain aspects of the user experience. We should be able to analyze the cause of end user experience, bad or good, so we can do some research and development on our own."
"They could improve the process of updating the license."
"The solution could be better and faster when it comes to performance."
"PRTG Network Monitor can improve the reports. In the reports, you have to give an alert for that SMS and email, the emergency calls and downtimes have to be reported accordingly. You have to enable email services or an SMS gateway service to receive more alerts at the proper time."
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BMC TrueSight Operations Management is ranked 21st in IT Infrastructure Monitoring with 50 reviews while PRTG Network Monitor is ranked 6th in IT Infrastructure Monitoring with 96 reviews. BMC TrueSight Operations Management is rated 8.2, while PRTG Network Monitor is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and SCOM, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, SolarWinds NPM, Nagios XI and ManageEngine OpManager. See our BMC TrueSight Operations Management vs. PRTG Network Monitor report.
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