Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs LogMeIn Rescue comparison

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. LogMeIn Rescue

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Helped 787,061 peers since 2012

Categories and Ranking

Citrix DaaS (formerly Citri...

Ranking in Remote Access

3rd

Average Rating

8.4

Number of Reviews

Ranking in other categories

Application Virtualization (1st), Virtual Desktop Infrastructure (VDI) (4th), Desktop as a Service (DaaS) (1st)

LogMeIn Rescue

Ranking in Remote Access

13th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Market share comparison

As of June 2024, in the Remote Access category, the market share of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 3.2% and it decreased by 55.6% compared to the previous year. The market share of LogMeIn Rescue is 2.9% and it decreased by 9.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Unique Categories:

Application Virtualization

14.4%

Virtual Desktop Infrastructure (VDI)

0.7%

No other categories found

Featured Reviews

Rey Mendoza

Desktop Support Supervisor at Emirates Steel.

Sep 12, 2022

Scalable, Stable, And Easy To Implement, but USB devices are a common issue

I rate the solution seven out of ten. Although the initial setup is complex, deployment is easy. We already have the images used for deployments of the virtual machines through Citrix Studio. The thin client already has an operating system that connects directly to the Citrix server. All we have to do is assign the virtual machines and deploy them. We currently have 97 users for the solution and are looking to increase that to 300. Two engineers are required to manage the solution. I recommend you test everything first before implementing this solution. We are facing issues with Microsoft Teams, and the presentations which have no option to share with Bijo and Ojo. You should also test the hardware, especially the USB devices.

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SachinAnikar

Director Consulting Services at LTIMINDTREE

Oct 6, 2023

A highly stable and scalable remote tool that can be used for remote solutions

LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We've been able to scale the environment quite nicely by using the Citrix Remote PC. I can't say enough about that. And because that relies on utilizing your existing hardware resources, and making those available as a part of your Citrix farm — with a second level of authentication and security pieces around it — we added some 4,000 workstations without an additional overhead or cost."

"The remote desktop feature allows employees to work from home."

"First of all, the manageability of the applications for publishing is valuable. Second, it is about being able to run the applications on all main platforms. Third, its licensing is valuable. You can either switch to the cloud and keep on-prem. You can work with this hybrid scenario."

"It virtualizes the application on your desktop."

"For the most part, overall stability is what you would expect."

"The user experience when using the solution's technology remotely is definitely superior to our VPN and/or Windows Remote Desktop. It's a much better user experience for those folks."

"The scalability is fine. We have about 400 users, who are supported by six staff members. We use the product company-wide throughout 40 different locations, and we currently do not have plans to increase the scale of use."

"It provides all of the features required for the protection of data. For example, we don't want to allow any copy/paste of data to an outside environment, and we are able to restrict the VDI to not allow any data transfer from the VDI to the local laptop's hard drives. That is one of the greatest advantages the solution provides."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pros

"It is very straightforward to set up, use, install, and transfer sessions."

"LogMeIn is a remote tool that I use for remote solutions."

"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."

"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."

"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."

"it's very easy to use, it's very efficient."

"Has an easy way to remote on to a remote computer without having prior access to it."

"The time it takes to troubleshoot one of our users is cut significantly."

More LogMeIn Rescue pros

Cons

"The product should expand its capabilities for integrating with other environments."

"Tech support can be slow if you do not receive help from the US representatives."

"The product’s customization feature needs improvement."

"The initial setup has room for improvement."

"I would like to see simplification in the management of the on-prem infrastructure component of Citrix DaaS, particularly in the studio tool used to manage the DaaS infrastructure."

"If Citrix can develop something which can have more reach towards the backend infrastructure, other components of the Citrix environment, that would be ideal."

"Compared with the Outlook mobile app, the Citrix mobile app shows some lag in authentication."

"If anything could be improved, it might be some of the Director functionality, and some of the dashboard customization, or the overall Director customization."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) cons

"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."

"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

"The pricing, is a little on the high end but it's proven itself to be worth it for sure."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

"The solution’s pricing could be improved."

More LogMeIn Rescue cons

Pricing and Cost Advice

"The licenses are affordable, but the support is a bit expensive, though worth the value."

"It is a bit costly, but enterprise class features come with a cost."

"Citrix solutions cost a lot in comparison with competitors, like Azure Virtual Desktop or VMware Horizon. Those solutions cost around 50 to 60 percent less, per month per user, than Citrix."

"Their licensing model used to be on a per-year basis, where you would negotiate the cost per user for a year. For instance, if you had 25,000 users, you could negotiate the cost accordingly. However, they are transitioning to a subscription-based model where the cost is incurred monthly."

"Based not only on the cost of Citrix, but additional costs like firewalls, IPS, and other solutions, the total cost of switching users from using normal laptops with VPNs to connection via Citrix were so huge that the CEO of our company decided to postpone the deployment process."

"In the past, the prices of the product were great. With the acquisition of Citrix by your company, the prices have drastically increased. For my company, it has become a bit of a problem to sell products from Citrix."

"The solution is expensive and I give the cost a four out of ten."

"It's my understanding that the solution license fee for each user is around $300 US. If we buy a personal laptop for each employee every five years, then the total cost is five times $300 US, or $1,500 USD. So we could buy 100 personal laptops instead of the Citrix solution."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pricing and cost advice

"The rescue model is licensed by user."

"The pricing is a little on the higher side, though."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"It's definitely worth the value."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

More LogMeIn Rescue pricing and cost advice

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787,061 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

11%

Government

Manufacturing Company

13%

Computer Software Company

11%

Financial Services Firm

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Citrix Virtual Apps and Desktops?

My focus has primarily been on publishing virtual applications.

What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?

In the past, the prices of the product were great. With the acquisition of Citrix by your company, the prices have drastically increased. For my company, it has become a bit of a problem to sell pr...

What needs improvement with Citrix Virtual Apps and Desktops?

The Citrix DaaS application is a bit heavy when it comes to mobile access, and it should function more smoothly. For example, the Citrix mobile app takes a long time to log in and should work even ...

What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

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Product Reports

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Download Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) product report

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report

LogMeIn Rescue

Download LogMeIn Rescue product report

Also Known As

Citrix Virtual Apps and Desktops, XenDesktop, XenApp (Citrix Virtual Apps)

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Learn More

Citrix

LogMeIn

Overview

Enable secure, flexible work with the leader in virtual apps and desktops

Deliver desktop as a service (DaaS) from any cloud or datacenter

Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Sample Customers

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. LogMeIn Rescue