DX SaaS vs SysTrack comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

DX SaaS
Ranking in Digital Experience Monitoring (DEM)
10th
Average Rating
6.6
Number of Reviews
3
Ranking in other categories
Application Performance Monitoring (APM) and Observability (49th)
SysTrack
Ranking in Digital Experience Monitoring (DEM)
2nd
Average Rating
7.8
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Digital Experience Monitoring (DEM) category, the market share of DX SaaS is 1.2% and it increased by 35.4% compared to the previous year. The market share of SysTrack is 31.1% and it increased by 15.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM)
Unique Categories:
Application Performance Monitoring (APM) and Observability
0.2%
No other categories found
 

Featured Reviews

TG
Apr 21, 2023
Can identify issues in real-time, is affordable, but requires specialists to deploy
DX SaaS was developed to address the growing complexity of telephony systems. In the past, telephone connections were simple, and people only had desk phones or simple PSTMs. However, with the advent of IP telephony, connecting PSTN with IP telephony, and adding software and mobile devices to the mix, the entire telephony system became more intricate. Additionally, people from different parts of the world were speaking on this combination of PSTN and GCP IP networks, which created challenges in ensuring that the entire end-to-end chain was functioning correctly. If there were any issues, it was difficult to determine whether the problem was with the user's device, modem, internet provider, or elsewhere. The product I was working with was beneficial because it allowed people to identify and troubleshoot problems in the entire telephony stack. The old Mitel network experts could address issues throughout the system and ensure that everything was functioning properly.
KR
Aug 29, 2022
Gives information at a granular level for troubleshooting an issue, and the way it is designed makes it very easy to use
When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It supports numerous platforms."
"DX allows you to customize and gives you a high degree of control."
"Actionable insight is the most valuable feature."
"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."
"When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful."
"I am impressed with the huge amount of information that you can get from the infrastructure."
"When a user calls in and says that they are having slowness issues, this tool has the capability to show exactly where the performance issue is. The Resolve feature that they have is very good. It is one of the main features. They are doing a pretty good job with the Resolve feature in terms of showing endpoint performance on various factors."
"The visualizer feature provides end-to-end analysis on all the machines."
"The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps."
"SysTrack provides unique, real-time data."
"It is a stable product. I would rate its stability a nine out of ten."
 

Cons

"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
"Old user interface and dashboards could be improved."
"If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event."
"When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue."
"The tool needs to improve the integration with third-party providers like Cisco products."
"Certain features haven't been tested sufficiently and don't work well."
"The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive."
"The solution lacks AI in its analysis module."
"Lacks flexibility with regard to licensing."
"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."
 

Pricing and Cost Advice

"Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable."
"I would rate the solution's pricing a six out of ten."
"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."
"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."
"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
15%
Real Estate/Law Firm
10%
Manufacturing Company
9%
Financial Services Firm
18%
Manufacturing Company
11%
Computer Software Company
10%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about DX SaaS?
Actionable insight is the most valuable feature.
What is your experience regarding pricing and costs for DX SaaS?
Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable.
What needs improvement with DX SaaS?
I would like to see AI integrated into DX SaaS so that it can identify and fix issues autonomously.
What do you like most about SysTrack?
I am impressed with the huge amount of information that you can get from the infrastructure.
What is your experience regarding pricing and costs for SysTrack?
I would rate the solution's pricing a six out of ten.
What needs improvement with SysTrack?
The tool needs to improve the integration with third-party providers like Cisco products.
 

Comparisons

 

Also Known As

CA DXI, CA Digital Experience Insights
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

CNN
HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada
Find out what your peers are saying about DX SaaS vs. SysTrack and other solutions. Updated: May 2024.
787,061 professionals have used our research since 2012.