Hyland OnBase vs IBM FileNet comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Hyland OnBase
Ranking in Enterprise Content Management
8th
Average Rating
8.0
Number of Reviews
8
Ranking in other categories
Business Process Management (BPM) (25th), Low-Code Development Platforms (22nd)
IBM FileNet
Ranking in Enterprise Content Management
6th
Average Rating
8.2
Number of Reviews
94
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Enterprise Content Management category, the market share of Hyland OnBase is 7.9% and it increased by 37.0% compared to the previous year. The market share of IBM FileNet is 14.4% and it increased by 68.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
Unique Categories:
Business Process Management (BPM)
0.5%
Low-Code Development Platforms
0.5%
No other categories found
 

Featured Reviews

NG
Dec 8, 2022
Good security and dashboards with a low-code environment
The dashboards do have some room for improvement as compared to the other vendors which are there in the market. That said, it depends on the use case that the customer has. They need to focus on security for financial organizations and healthcare domains that are using it. For them, while the current dashboards are meeting their needs, the market is changing. They do need some transformation on top of it. In terms of reporting, we don't have anything on the artificial intelligence side. For example, if one of my customers is uploading their invoice, they have an OCR feature which is known as Optical Character Recognition, and their system does read those things; however, in this solution, they don't have a mechanism, as of now, to improve it further. Therefore, if I have uploaded an invoice that includes my name, it should be able to suggest to me that there are other documents that already have this name in them. The search engines could use some artificial intelligence to make the solution much, much better. If I'm using Google, and if I try to search for a name with a string, it will show me all the files which are coming with the name, which are all the listings of the files, before I add the complete name. Then it will start displaying the list of files. The search functionality in this product should offer a similar approach and make suggestions based on what you are typing. The troubleshooting guidelines could be more clear during the initial setup.
it_user543282 - PeerSpot reviewer
Mar 22, 2018
It has improved my organization by how we release documents, claims, and policies
Earlier they used to have a very basic version of FileNet, the content services. That was back in the mid 90s. We also had the product that were being used on the FileNet site and also having too many issues. They came up with the new products like FileNet, which made it easier to store the documents. They added more security on top of the documents. So there's a lot implements that happened over time. The main product we use is IBM based products, FileNet, the case manager and that stuff. On top of it we build a lot of APIs and other services and that includes supplemental customer applications. So for that, we mostly work with our participating companies who are rather preferable for our company.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the cloud and its integrability."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"The solution is very developed and we are not taking full advantage of its functionalities."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"It is used by large enterprises. It has to be scalable and robust for them to use. We have seen that on multiple projects over the years."
"One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily."
"It has increased our productivity."
"We have made our service routes more efficient, as far as moving work through the system and being able to react to customer situations and needs better by improving things, such as, address and beneficiary changes. I know that we have definitely made improvements in the process."
"The most valuable feature for me is the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected."
"The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions."
"The key way that this product has improved the way that that our business functions is by its stability. Its ability to remain up despite other pressures, its consistency, and lack of downtime are really the greatest things that it brings."
"It saves our customers time by 30 to 40 percent by eliminating the time to process paper."
 

Cons

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"A little better control into the ACLs of FileNet and databases."
"The most valuable features of IBM File Manager are workflow, content, and process capabilities."
"It was complex. There were a lot of dependencies depending on the product. It had to be compatible with the Windows matching."
"There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward."
"IBM has a lot of documentation but the kind of information in a lot of the documents can be confusing to our clients. It would be easier if they used video tutorials. Right now, the information is too hard to understand, and there is a lot of it. If they used videos I think FinalNet would be easy to use for an end-user."
"We'd like to use the docker, to have it containerized."
"This solution could be improved with the ability to present the file system from FileNet."
"Simplifying both training and maintenance would be an improvement."
 

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"OnBase is reasonably priced."
"The tool's price is high."
"The platform is inexpensive."
"It has reduced operating costs by reducing the amount of manual work needed."
"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."
"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."
"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."
"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."
"FileNet is not cheap, but you absolutely get what you pay for. ​"
"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
12%
Government
12%
Insurance Company
9%
Financial Services Firm
22%
Computer Software Company
13%
Government
10%
Insurance Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Hyland OnBase?
The solution is very developed and we are not taking full advantage of its functionalities.
What needs improvement with Hyland OnBase?
We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated.
What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
What is your experience regarding pricing and costs for IBM FileNet?
The product is expensive. The price was 30% higher than what we needed to pay for IBM. I rate the product’s pricing a ten out of ten, where one is cheap and ten is expensive.
What needs improvement with IBM FileNet?
The user interface of IBM content management, including the ability to customize screens without the need for coding, could be improved. Customers can use it to split the screen, enhancing its suit...
 

Comparisons

 

Also Known As

OnBase
No data available
 

Learn More

 

Overview

 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Find out what your peers are saying about Hyland OnBase vs. IBM FileNet and other solutions. Updated: May 2024.
787,061 professionals have used our research since 2012.