IBM FileNet vs OpenText Extended ECM comparison

IBM FileNet

Read 94 IBM FileNet reviews

4,794 Views
2,902 Comparison Views

91% willing to recommend

OpenText Extended ECM

Read 18 OpenText Extended ECM reviews

4,089 Views
3,070 Comparison Views

95% willing to recommend

IBM FileNet

OpenText Extended ECM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM FileNet and OpenText Extended ECM based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed IBM FileNet vs. OpenText Extended ECM Report (Updated: May 2024).

Buyer's Guide

IBM FileNet vs. OpenText Extended ECM

May 2024

Download the complete report

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Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

6th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (13th)

Market share comparison

As of June 2024, in the Enterprise Content Management category, the market share of IBM FileNet is 14.4% and it increased by 68.9% compared to the previous year. The market share of OpenText Extended ECM is 11.4% and it decreased by 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Unique Categories:

No other categories found

Content Collaboration Platforms

1.8%

Featured Reviews

Moshe Elbaz

IT Manager & FileNet Specialist at IFN

Jan 23, 2024

A stable content management solution for document management

IBM FileNet is an enterprise content management solution. We use the solution for document management in the legal, insurance, and banking sectors We're implementing an on-premise solution. We're handling the installation of the product and customizing it to build a customized application…

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Jatinder_Singh

Solutions consultant at a computer software company with 11-50 employees

Oct 20, 2023

Helps to build a connector to the document to view on ServiceNow

We use OpenText Extended ECM to build a connector to view documents on ServiceNow. It also helps to create a custom search for archived documents. OpenText Extended ECM has improved our exposure since our product is available in the market. It helps us get more business. We can configure the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The important features to me are that it is stable, scalable, and the integration between this platform and the other platforms is very good."

"The natural interpolatability with IBM Datacap, that is a key component of our solution, as well as with BPM, and WebSphere Portal. That's why we prefer FileNet instead of some other, less world-class solution."

"The key way that this product has improved the way that that our business functions is by its stability. Its ability to remain up despite other pressures, its consistency, and lack of downtime are really the greatest things that it brings."

"The API's extensibility and new user interface are its most valuable features."

"The ability to manage the content well."

"Streamlined our business processes."

"It has the ability to mix document management and process automation."

"Gves us the ability to create an end-to-end [document] transaction."

More IBM FileNet pros

"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

"Simplicity to roll out, features available, customization options."

"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."

"An SAP user can store documents directly into OpenText without a connector."

"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."

"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."

"It's a very good solution."

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

More OpenText Extended ECM pros

Cons

"I would like to see the dashboard be a little bit more robust and a little more user-friendly"

"The product is expensive."

"We brought DocuSign into our company's solution three years before. At that time there was no direct integration. We would like to pull documents out from FileNet, push them to DocuSign and, when done, retrieve them and store them back in FileNet. We wrote our own custom solution for that. It would be nice if there was some tool we could have used to do that."

"The usability is fair. It could be a bit better. It could be better designed. They could put more effort into the user experience and do a better job of integrating other components, like Datacap, to be a bit more seamless."

"It is ability to display legacy content needs improvement."

"The FileNet API seems like it is very difficult and not transparent."

"It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus."

"The application's processing engineer needs to be more advanced."

More IBM FileNet cons

"The solution's performance, stability, and consistency could be improved."

"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"The tool's documentation is not proper and has missing information like steps."

"The initial setup can get really complicated, and it takes time."

"The solution should work better with partners and be more developer-friendly."

"We are looking for new, advanced UI features. Currently, the UI does not look great."

More OpenText Extended ECM cons

Pricing and Cost Advice

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."

"FileNet is not cheap, but you absolutely get what you pay for. "

"The tool is expensive, and I rate its pricing a ten out of ten."

"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

More IBM FileNet pricing and cost advice

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The solution is expensive."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"The product is pricey."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"Both Open Text ECM and IBM File share are expensive."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"OpenText Extended ECM is an expensive solution."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

13%

Government

10%

Insurance Company

Government

13%

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

The product is expensive. The price was 30% higher than what we needed to pay for IBM. I rate the product’s pricing a ten out of ten, where one is cheap and ten is expensive.

See all answers

What needs improvement with IBM FileNet?

The user interface of IBM content management, including the ability to customize screens without the need for coding, could be improved. Customers can use it to split the screen, enhancing its suit...

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the lo...

See all answers

What needs improvement with OpenText Content Suite Platform?

We make iterations on it. Every year, they usually ask for some small things. Overall, they are pretty happy with it. Being the IT person here, I do think there are areas for improvement, but both ...

See all answers

Comparisons

SharePoint vs IBM FileNet

Compared 22% of the time

OpenText Documentum vs IBM FileNet

Compared 15% of the time

IBM ECM vs IBM FileNet

Compared 9% of the time

Hyland OnBase vs IBM FileNet

Compared 8% of the time

Alfresco vs IBM FileNet

Compared 7% of the time

More IBM FileNet Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 25% of the time

SharePoint vs OpenText Extended ECM

Compared 21% of the time

Hyland OnBase vs OpenText Extended ECM

Compared 7% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 7% of the time

Alfresco vs OpenText Extended ECM

Compared 6% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

IBM FileNet

June 2024

Download IBM FileNet product report

Buyer's Guide

OpenText Extended ECM

May 2024

Download OpenText Extended ECM product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Learn More

IBM

OpenText

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

IBM FileNet vs. OpenText Extended ECM

May 2024

Free Report: IBM FileNet vs. OpenText Extended ECM

Find out what your peers are saying about IBM FileNet vs. OpenText Extended ECM and other solutions. Updated: May 2024.

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