IBM FileNet vs OpenText Content Management comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #2 with an average rating of 7.9, while OpenText is ranked #4 with an average rating of 9.0. IBM holds a 6.5% mindshare in ECM, compared to OpenText’s 8.4% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

IBM FileNet

Read 104 IBM FileNet reviews

4,015 Views
3,694 Comparison Views

91% willing to recommend

OpenText Content Management

Read 22 OpenText Content Management reviews

3,670 Views
3,156 Comparison Views

96% willing to recommend

IBM FileNet

OpenText Content Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 28, 2025

IBM FileNet and OpenText Content Management compete in the enterprise document management market. OpenText seems to have the upper hand due to its unique integration capabilities with major applications like SAP and Salesforce.

Features: IBM FileNet is notable for its robustness, scalability, and ability to manage a wide range of file types and sizes. It automates business processes and offers seamless integration with other applications. OpenText Content Management excels in integration with leading applications like SAP, providing a comprehensive view across business processes. It also offers strong performance in document storage, security, and compliance.

Room for Improvement: IBM FileNet could enhance its hybrid cloud capabilities and improve analytics and ease of installation. OpenText Content Management needs interface improvements and better documentation clarity. Users suggest enhanced integration for complex use cases.

Ease of Deployment and Customer Service: IBM FileNet focuses on on-premises deployments, with initial setups often requiring expert assistance. Its technical support is well-regarded but can face delays. OpenText offers both on-premises and hybrid cloud deployment options with similar complexity issues. Users seek more intuitive solutions and faster support responses.

Pricing and ROI: Both IBM FileNet and OpenText Content Management are premium solutions. IBM FileNet's pricing can be high, notably for additional modules, but users recognize substantial ROI through productivity gains. OpenText's high pricing is justified by its comprehensive feature set, attracting larger enterprises despite cost barriers for smaller businesses.

To learn more, read our detailed IBM FileNet vs. OpenText Content Management Report (Updated: December 2025).

Buyer's Guide

IBM FileNet vs. OpenText Content Management

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.4

IBM FileNet boosts productivity and efficiency, reduces costs, and enhances document management, yielding significant financial gains and competitive advantage.

Sentiment score

7.4

Users find OpenText ECM valuable for efficient multitasking and ROI, despite challenges in precise IT measurement.

Cost savings come from re-engineering the business processes using IBM FileNet and related strategies.

Shankar-Kambhampaty

Consulting CTO at a tech consulting company with 1-10 employees

There is a significant ROI from IBM FileNet because before its introduction, the company needed to do all the work manually.

Shoichiro Takeshita

Chief Architect at NEUSOFT JAPAN

For more quotes and insights, download the IBM FileNet report

ROI may be very short if you use OpenText Content Management system effectively.

Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

For more quotes and insights, download the OpenText Content Management report

Customer Service

Sentiment score

6.6

IBM FileNet's support is praised for responsiveness and partnerships, despite occasional delays and challenges like database implementation issues.

Sentiment score

4.7

OpenText's customer service is responsive but faces delays, with inconsistent efficiency and a need for expertise improvement.

People come from all over the world, and they have specialists at the other end of the world to help if needed.

reviewer2585457

Senior Consultant EIM and ECM at a computer software company with 51-200 employees

IBM has a different division that provides consultation to end users, and most customers utilize consultation from IBM, which costs approximately $100k USD to $200k USD.

Shoichiro Takeshita

Chief Architect at NEUSOFT JAPAN

The consulting experts that IBM provides sometimes do not understand the tool very well.

ARTHUR BRUNO

Consultor at a financial services firm with 10,001+ employees

For more quotes and insights, download the IBM FileNet report

The staff lacks adequate knowledge.

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Currently, they are improving support and transitioning to a new solution, which is better than what they implemented in the past three to four years.

Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

For more quotes and insights, download the OpenText Content Management report

Scalability Issues

Sentiment score

8.2

IBM FileNet excels in scalability and adaptability, supporting extensive users and data, suitable for multinational enterprises with diverse needs.

Sentiment score

7.2

OpenText Content Management excels in scalability and adaptability, supporting large organizations despite documentation challenges, with seamless system integration.

The bigger products like IBM FileNet can handle billions of documents and thousands of users.

reviewer2585457

Senior Consultant EIM and ECM at a computer software company with 51-200 employees

With Kubernetes, we can simply add instances of the worker, CPU, or memory without needing deployment.

Shoichiro Takeshita

Chief Architect at NEUSOFT JAPAN

We have about 80 transactional systems connected to IBM FileNet.

ARTHUR BRUNO

Consultor at a financial services firm with 10,001+ employees

For more quotes and insights, download the IBM FileNet report

There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

For more quotes and insights, download the OpenText Content Management report

Stability Issues

Sentiment score

7.9

IBM FileNet is valued for its reliable performance and stability, with improvements noted in recent upgrades and infrastructure configurations.

Sentiment score

7.0

OpenText Content Management is stable but needs enhancements in alerting and performance, with improvements noted in newer versions.

I have never encountered a problem of data corruption, losing data files, insecure access, or anything of that nature.

Shankar-Kambhampaty

Consulting CTO at a tech consulting company with 1-10 employees

FileNet was restricted to DB2's enterprise edition instead of the standard edition, causing complications.

Emad Rizki

System integrator at Indépendant

In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.

reviewer2585457

Senior Consultant EIM and ECM at a computer software company with 51-200 employees

For more quotes and insights, download the IBM FileNet report

The product is quite stable if it is well-managed.

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

For more quotes and insights, download the OpenText Content Management report

Room For Improvement

IBM FileNet needs enhanced hybrid cloud support, integration, automation, analytics, mobile experience, simplifying APIs, and reducing costs.

OpenText Content Management needs feature enhancements, better integration, improved performance, and more robust support and AI capabilities.

Ease of use with IBM FileNet is a disadvantage of this tool. It is complex and hard to use.

ARTHUR BRUNO

Consultor at a financial services firm with 10,001+ employees

The response time and resolution of issues by technical support need improvement.

reviewer2141718

Assistant Vice President at a insurance company with 10,001+ employees

From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated.

Shoichiro Takeshita

Chief Architect at NEUSOFT JAPAN

For more quotes and insights, download the IBM FileNet report

The expectation from the customer versus the product explanation needs alignment.

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.

Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

For more quotes and insights, download the OpenText Content Management report

Setup Cost

IBM FileNet is costly, but often valued by medium to large enterprises, with complex licensing and significant setup expenses.

OpenText Content Management is costly and complex, but offers comprehensive solutions, potentially deterring medium-sized businesses despite its strengths.

We are living in a world where the minimal license from IBM costs anywhere from seventy-five thousand to one hundred thousand US dollars.

Shankar-Kambhampaty

Consulting CTO at a tech consulting company with 1-10 employees

The product has become more expensive and requires significant investment for enterprise solutions.

Emad Rizki

System integrator at Indépendant

The price is high, with yearly subscriptions increasing day by day.

reviewer2141718

Assistant Vice President at a insurance company with 10,001+ employees

For more quotes and insights, download the IBM FileNet report

If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.

Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

For more quotes and insights, download the OpenText Content Management report

Valuable Features

IBM FileNet provides scalability, robust document management, and seamless integration with extensive automation, governance, and workflow tools for efficient operations.

OpenText Content Management integrates with major apps, enhancing productivity with security, automation, and robust search features for efficient document handling.

There is a significant ROI from IBM FileNet because before its introduction, the company needed to do all the work manually.

Shoichiro Takeshita

Chief Architect at NEUSOFT JAPAN

The main features we find impactful are the workflow and document management along with FileNet file stores.

reviewer2141718

Assistant Vice President at a insurance company with 10,001+ employees

At this level, companies don't buy a ready-made solution.

reviewer2585457

Senior Consultant EIM and ECM at a computer software company with 51-200 employees

For more quotes and insights, download the IBM FileNet report

The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

For more quotes and insights, download the OpenText Content Management report

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

2nd

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

104

Ranking in other categories

No ranking in other categories

OpenText Content Management

Ranking in Enterprise Content Management

4th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (12th)

Mindshare comparison

As of January 2026, in the Enterprise Content Management category, the mindshare of IBM FileNet is 6.5%, down from 10.0% compared to the previous year. The mindshare of OpenText Content Management is 8.4%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Market Share Distribution
Product	Market Share (%)
IBM FileNet	6.5%
OpenText Content Management	8.4%
Other	85.1%

Enterprise Content Management

Featured Reviews

Shankar-Kambhampaty

Consulting CTO at a tech consulting company with 1-10 employees

Business workflows have been automated and document processes are streamlined at large scale

I believe IBM FileNet could be improved or enhanced in the future, specifically the user interface development support, which, despite all the improvements, still feels from the 2010s or 2000s. The current state of the user interface development support and the ability to customize it leaves much to be desired. The backend engine, process engine, and object engine are fantastic. However, the user interface, which is required to provide an impressive experience to the user, is difficult to build. IBM will need to do something about this area. Over time, IBM has made improvements with enhancements through CP4BA and other tools, with which user interfaces can be built. But there is much more is needed. The initial setup process for IBM FileNet requires specialists. IBM FileNet is not a click-click-click deploy kind of product. It has several components that need to be installed in different versions and in a particular order. Additionally, IBM Cloud does not provide a proper experience. The problem is I cannot use IBM Cloud easily. I cannot even get a membership easily. With AWS, I just use my credit card, sign up, and I am done. With IBM Cloud, that is not how it is. They go through all validation processes, and it is a nightmare at times. There are problems around IBM FileNet, not exactly with IBM FileNet itself, but the point is that it is not a click-click-click deploy either on the cloud or on-premise. It requires specialists, and there is a big learning curve toward deploying and managing the whole infrastructure as well as the software. I communicate with the technical support of IBM frequently. I have communicated several times, and frankly, there is much to be desired on that side. When you raise a ticket, it takes 24 to 48 hours for them to respond. We live in a time where business moves at the speed of light. Twenty-four hours is a very long time. You need to be able to get technical support instantaneously. It is not like the more contemporary support models where you get turnaround in minutes, not days.

Read full review

Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

Has provided deep integration with business applications and supported full content lifecycle management

OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application. Without connecting to the leading application, for example SAP, you can navigate between all documentation, having a full 360-degree view of all information related to the process. This means that when you create some action regarding an object that has a connected document in the content management system, you can automatically see additional information connected, managed and controlled by the leading application, with automatic reflection in the document management system. This is a unique advantage that OpenText Content Management has, which is not found in the market. Another unique feature is the integration with Office 365, where you can work with different folders or binders in the document management system and connect to Teams in a simple way, making all this information available in the Teams you are working with. Digital Asset Management is a big part of the content management solution within OpenText Content Management, allowing full integration of all documentation, pictures, plans, and technical documentation if you have asset management inside SAP. It connects similarly to other modules of SAP but includes a special feature for asset management from a technical point of view and connects with the engineering department, providing the full life cycle from development through deployment to maintenance. This means you have the full life cycle from the beginning when you define the solution, construct it, and finally transfer it to maintenance to keep all information updated easily, avoiding risks and ensuring access to accurate information at the right moment.

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

Government

Insurance Company

Government

13%

Manufacturing Company

11%

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	33
Midsize Enterprise	12
Large Enterprise	74

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	4
Large Enterprise	11

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is somewhat expensive, it remains manageable. The company rates it between 3 and 5 be...

See all answers

What needs improvement with IBM FileNet?

We almost do not utilize the automation capabilities of IBM FileNet to streamline our business processes. The process automation and business automation features are barely used. Currently, we prim...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

OpenText Content Management has changed the licensing concept to one license that includes all features. Although this may make the final license price a little higher in the market, considering al...

See all answers

What needs improvement with OpenText Content Suite Platform?

There are some areas in OpenText Content Management that could be improved, particularly regarding the way you define and extend the solution with different metadata. Another important aspect is th...

See all answers

What is your primary use case for OpenText Content Suite Platform?

We are partners of OpenText Content Management in the area of content management and in another area of SAP solutions, with OpenText Content Management solution related to SAP platforms.

See all answers

Comparisons

SharePoint vs IBM FileNet

Compared 13% of the time

Hyland OnBase vs IBM FileNet

Compared 9% of the time

Alfresco vs IBM FileNet

Compared 9% of the time

OpenText Documentum Content Management vs IBM FileNet

Compared 9% of the time

OpenText Content Manager vs IBM FileNet

Compared 6% of the time

More IBM FileNet Competitors

SharePoint vs OpenText Content Management

Compared 12% of the time

Alfresco vs OpenText Content Management

Compared 10% of the time

Hyland OnBase vs OpenText Content Management

Compared 9% of the time

OpenText Documentum Content Management vs OpenText Content Management

Compared 8% of the time

Adobe Experience Manager vs OpenText Content Management

Compared 5% of the time

More OpenText Content Management Competitors

Product Reports

Buyer's Guide

IBM FileNet

January 2026

Download IBM FileNet product report

Buyer's Guide

OpenText Content Management

December 2025

Download OpenText Content Management product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

IBM FileNet vs. OpenText Content Management

December 2025

Free Report: IBM FileNet vs. OpenText Content Management

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