We performed a comparison between IBM Application Performance Management and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup was straightforward and took minimal effort."
"It's easy to use."
"Because we have partnerships with other partners, I can share a bit about what I've noticed with IBM APM compared to other vendor solutions. Specifically, with IBM, the visibility into detailed process information is more tangible. On the OS level, APM displays all processes (or the top 10 processes) that are consuming CPU or resident memory. This is the most important thing that is not always available with other vendors."
"The transaction tracking feature from IBM is the most important feature for us. It is something that provides a terrific value for us and our clients. It has a lot of data sources and agents that are collectors. It is also stable."
"The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction."
"IBM Application Performance Management helped us increased our response time by 80% and cost 60% less."
"I would rate the scalability an eight out of ten."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The most valuable features of New Relic are the reports and ease of use."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"The pricing is pretty good."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"We like the performance of the product."
"The initial setup is straightforward. It is easy to track and easy to follow."
"It's still missing some platforms. For example, if you look to applications itself, it is missing the interface."
"With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable. Many issues are happening, and we've had to discuss it with support to try and get a fix. It affects application availability, and sometimes actions fail because of the agent, degrading the performance of the application."
"The stability is not great and should be better."
"The demo that was provided to us is not working very well. At times, there are errors."
"They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy."
"Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process."
"Technical support can be slow and needs improvement."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"The solution should include more detailed reports for SQL database requests."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"The solution needs to have staging."
"They should bring the pricing down to be more competitive."
"The deployment process could be improved."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
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IBM Application Performance Management is ranked 54th in Application Performance Monitoring (APM) and Observability with 7 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. IBM Application Performance Management is rated 6.4, while New Relic is rated 8.6. The top reviewer of IBM Application Performance Management writes "A multi-functional solution but has poor stability and performance-related issues". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". IBM Application Performance Management is most compared with Instana Dynamic APM, Dynatrace, BMC Compuware Strobe, IBM Tivoli Composite Application Manager and AppDynamics, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our IBM Application Performance Management vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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