We performed a comparison between New Relic and Elastic Observability based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Users prefer Elastic Observability over New Relic due to its comprehensive visualization and metrics, better control over backend calls, and AI integration, including simple-to-use machine learning. Despite its straightforward setup, users suggest that New Relic could improve error debugging, correlation with logs, historical data retention, and AI and machine learning capabilities.
"The architecture and system's stability are simple."
"The ability to ensure that the data is searchable and maintainable is highly valuable for our purposes."
"The tool's most valuable feature is centralized logging. Elastic Common Search helps us to search for the logs across the organization."
"Machine learning is the most valuable feature of this solution."
"I have built a mini business intelligence system based on Elastic Observability."
"For full stack observability, Elastic is the best tool compared with any other tool ."
"Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning over a month from multiple data sources can be completed within seconds."
"The solution has been stable in our usage."
"The initial setup is straightforward. It is easy to track and easy to follow."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"The solution offers good documentation."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"It is a software solution as a service, so I don't have to manage it on-premise."
"Working with the solution is very easy. It's user-friendly."
"Elastic APM's visualization is not that great compared to other tools. It's number of metrics is very low."
"More web features could be added to the product."
"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira."
"There's a steep learning curve if you've never used this solution before."
"The cost must be made more transparent."
"Improving code insight related to infrastructure and network, particularly focusing on aspects such as firewalls, switches, routers, and testing would be beneficial."
"The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome."
"Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"New Relic needs to improve is the user data schema."
"The price could improve."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"The solution must provide better support for Azure Web Apps service."
"The scalability can be improved."
"Compared to their competitors, they are missing some features at the moment."
"The price needs improvement."
Elastic Observability is ranked 7th in Application Performance Monitoring (APM) and Observability with 22 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Elastic Observability is rated 7.8, while New Relic is rated 8.6. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Elastic Observability is most compared with Dynatrace, AppDynamics, Azure Monitor, Sentry and Datadog, whereas New Relic is most compared with Dynatrace, Datadog, Grafana, Prometheus and Azure Monitor. See our Elastic Observability vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.