We performed a comparison between New Relic and Grafana based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is the preferred option over New Relic due to its open source nature, ability to customize and create visually appealing graphs, flexibility in integration with other tools, and reasonable pricing. While New Relic has reliable monitoring and offers in-depth application information, Grafana is known for its easy-to-use dashboard building and ability to connect with a variety of data sets.
"Collaboration: Shares data and dashboards across teams."
"It integrates well with other solutions."
"There are multiple kinds of models there to create dashboards, which is quite useful."
"Provides good dashboard visualization."
"It is easy to change and move virtual servers."
"Grafana is a very scalable product. It's a really good product."
"Visualisation: It is easy to create beautiful, understanding graphs, snapshots to share the graphs with people who do not have access to Grafana, and templating to create powerful graphs."
"The most valuable feature of Grafana is the ease to build dashboards from observability construction. Additionally, the page services and integration are good."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"You don't have to go through a list of 500 servers."
"We detect issues using dashboards that we built on New Relic."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"The monitoring so far has been good and we are happy with it."
"It is a software solution as a service, so I don't have to manage it on-premise."
"Lacks event management which affects our DevOps people."
"There is room for improvement when using multiple dashboards because they can become complicated to keep track of and use."
"The documentation or training provided by Grafana is limited compared to its competitors, like Splunk."
"We need different kinds of applications in our infrastructure to see information in Grafana."
"Its UI features to create charts can also be improved. Some features could have a link to the documentation."
"I find issues with Grafana. For example, I am unable to open some services there. Then, we have to open ten different tabs to get it fixed. And it's annoying when there's something going on; we want to check Grafana, and it throws four different errors."
"It can take a considerable amount of time to learn the graphs if a long duration is selected."
"The service dashboard is very hard and needs improvement."
"The solution only supports the cloud platform and not on-premises."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"Compared to their competitors, they are missing some features at the moment."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"The browser isn't exactly reliable."
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Grafana is rated 8.0, while New Relic is rated 8.6. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Grafana is most compared with Azure Monitor, Sentry, Dynatrace, Elastic Observability and Honeycomb.io, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Prometheus and Azure Monitor. See our Grafana vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.