We performed a comparison between New Relic and Prometheus based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic provides detailed application information, accurate alerts, and is easy to use. Although Prometheus is praised for its flexibility and integration, it lacks a user-friendly UI and query language. New Relic offers good technical support and a simple interface. It is noted that their pricing structure may be a disadvantage, but some users have seen a positive return on investment.
"The most valuable feature is application monitoring."
"The most valuable feature of New Relic is its ease of use."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"It is stable and scalable."
"We are able to drill down and see what is going on in the system."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"The solution offers good documentation."
"Prometheus gives us high availability automatically."
"Prometheus is a great solution for monitoring."
"The most valuable feature of Prometheus is its ability to collect metrics."
"The best thing about Prometheus is its integration."
"The most valuable features of Prometheus are the many functions available. The functions are helpful for understanding the behavior of applications and infrastructure."
"The dashboard is very valuable."
"The most valuable feature of Prometheus is the ease of pulling the metrics."
"The solution is useful to collect huge metrics."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"The browser isn't exactly reliable."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"The solution is quite expensive."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"New Relic needs to improve is the user data schema."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"They could provide efficient logs in terms of clarity and ease of access similar to Datadog’s paid version."
"Prometheus can be initially difficult for users since it has its query language, PromQL. The minimalistic interface is complicated to understand. They need to improve their interface so that users who don't know PromQL can also use it. You can only leverage the tool when you know PromQL."
"Prometheus has a learning curve when setting it up. It definitely requires a little bit more hands-on than other solutions. It is an open source solution which means you do need to go through and read the literature that they have online for setting it up. The setup could be made easier."
"The DSL could be improved."
"Its stability could be even better."
"The simplicity of the query language could be improved. The current query language is not easy to work with."
"There is a need for a more comprehensive overview of exporters, especially when dealing with many of them."
"The product must improve its documentation."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Prometheus is ranked 9th in Application Performance Monitoring (APM) and Observability with 32 reviews. New Relic is rated 8.6, while Prometheus is rated 8.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Prometheus writes "A very flexible open box that can be used vastly to do anything you need". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas Prometheus is most compared with Azure Monitor, Dynatrace, Sentry, AWS X-Ray and ITRS Geneos. See our New Relic vs. Prometheus report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.