ON24 Platform vs Zoom comparison

ON24 Platform
Read 2 ON24 Platform reviews
  • 291 Views
  • 136 Comparison Views
100% willing to recommend
Zoom
Read 201 Zoom reviews
  • 8,128 Views
  • 1,822 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between ON24 Platform and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed ON24 Platform vs. Zoom Report (Updated: May 2024).
Buyer's Guide
ON24 Platform vs. Zoom
May 2024
Download the complete report
Helped 787,061 peers since 2012
 

Categories and Ranking

ON24 Platform
Ranking in Virtual Meetings
18th
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
Virtual Events Platforms (1st)
Zoom
Ranking in Virtual Meetings
1st
Average Rating
8.4
Number of Reviews
201
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Virtual Meetings category, the market share of ON24 Platform is 2.5% and it increased by 125.7% compared to the previous year. The market share of Zoom is 15.0% and it increased by 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
Unique Categories:
Virtual Events Platforms
25.0%
No other categories found
 

Q&A Highlights

SD
Sep 07, 2023
Which product offers a better customer experience: Zoom or ON24 Platform?
Here is a comparison between Zoom and ON24 based on Customer Experience, Customer Engagement, and other factors: Zoom Customer Experience Easy to use, with a user-friendly interface and a wide range of features Customer Engagement Enables high levels of engagement through features such as live chat, polls, and Q&A Pricing More affordable than ON24 Support Offers 24/7 support ON24 Customer Experience More complex to use, with a steeper learning curve Customer Engagement Also enables high levels of engagement but with a broader range of features, such as breakout rooms, surveys, and gamification Pricing More expensive than Zoom Support Offers 24/7 support, but with a longer wait time than Zoom Zoom may be a good option if you are looking for an easy-to-use solution with good customer engagement features. If you are looking for a solution with more advanced features and support, ON24 may be a better option. It may be best to try both solutions before deciding to help get a better feel for which solution is right for you and your team.
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Featured Reviews

JH
Aug 1, 2022
Easy setup and an a la carte pricing model
Our team produces white-glove events. Our producers and event specialists use the solution for private events, meetings, and some public events.  The solution works well with third-party integrations.  The solution needs a more modern interface. One of our biggest complaints is that we don't have…
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IG
May 18, 2023
An easy-to-use solution that helps to create internal and external meetings
We use the solution for internal and external meetings.  The tool helps to reduce the time in meeting people.  The solution is stable and user-friendly.  I have been using the tool for three years.  I would rate the product a ten out of ten for stability.  The solution is extremely scalable.…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Friendly user interface and simple navigation."
"The solution works well with third-party integrations."
"The biggest advantage with Zoom, compared to other similar products, is the simplicity."
"Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature."
"The user interface is simple."
"It is a stable solution."
"The solution is easy to use and loads up documents for sharing."
"It's not a big deal to set up a meeting."
"The solution is stable."
"The most valuable feature is the ease of use."
More Zoom pros
 

Cons

"Bandwidth optimization could be increased."
"The solution needs a more modern interface."
"Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time."
"The privacy settings need to be more apparent, otherwise anyone can wander into meeting rooms and disrupt them."
"They could improve security more."
"The recording capabilities may not be as good as WebEx, however, I can't be sure about that just yet."
"Excessive software updates can sometimes disrupt my experience."
"I'd like to see more integration with Google Calendaring. When meetings are scheduled they are added into a Google Calendar. For example, if I am driving my car there are often times I have to pull off the road to join into a meeting as opposed to being able to click the link and have it startup. Sometimes I can do that, sometimes I can't, it all depends on how the meeting was generated initially."
"If anything, the updates could be less frequent."
"The cost should be cheaper."
More Zoom cons
 

Pricing and Cost Advice

"We paid $1,800 for five webinars, which is the standard fee. If you require support there is a $300 additional fee, extra attendees is an additional fee, integration is an additional fee, etc. All these extras could add on another $2,500 which was not in our budget."
"The pricing is too high. The cost of the license could be cheaper."
"Zoom is free to use."
"There is a free version of Zoom which allows you a certain limited amount of time usage and there is a corporate version of the solution where you have to pay."
"I use Zoom's free version."
"The annual price of approximately $200 for the solution is reasonable."
"There are no licensing fees required."
"There is a free version available with time limits."
"The solution's pricing is good."
More Zoom pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
10%
Legal Firm
9%
Outsourcing Company
7%
Educational Organization
87%
University
2%
Computer Software Company
1%
Financial Services Firm
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ON24 Platform?
The solution works well with third-party integrations.
See all answers
What is your experience regarding pricing and costs for ON24 Platform?
The pricing model is a la carte and depends on the size and scope of the event for which it is used. I rate licensing costs an eight out of ten.
See all answers
What needs improvement with ON24 Platform?
The solution needs a more modern interface. One of our biggest complaints is that we don't have the ability to dynamically push our interface to participants. Adobe Connect is an older technology, ...
See all answers
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
See all answers
What do you like most about Zoom?
The product is scalable.
See all answers
What is your experience regarding pricing and costs for Zoom?
They use a licensing model based on a per-user basis for enterprise rather than per version or end device. For example, one user logging in from a handset can also log in from a phone, and it's sti...
See all answers
 

Comparisons

No data available
Webex vs Zoom Logo
Webex vs Zoom
Compared 20% of the time
Skype for Business vs Zoom Logo
Skype for Business vs Zoom
Compared 17% of the time
Cisco TelePresence vs Zoom Logo
Cisco TelePresence vs Zoom
Compared 10% of the time
TeamViewer vs Zoom Logo
TeamViewer vs Zoom
Compared 10% of the time
Adobe Connect vs Zoom Logo
Adobe Connect vs Zoom
Compared 5% of the time
More Zoom Competitors
 

Product Reports

Buyer's Guide
Virtual Meetings
June 2024
ON24 Platform reportDownload ON24 Platform product report
Buyer's Guide
Zoom
May 2024
Zoom reportDownload Zoom product report
 

Learn More

Video not available
ON24
Zoom Video Communications
 

Overview

Experiences Centered Around Your Audience

The ON24 Platform gives you a single place to build, manage, analyze, measure and optimize all of your audiences’ experiences.

Data-Driven
Extract behavioral insights to qualify leads and accelerate deals.

Scalable
Centralize the development, sharing and reuse of your best content.

Global
Broadcast, repurpose and translate content across multiple regions.

Integrated
Seamlessly connect and transfer data with other business software.

Customizable
Control every aspect of the audience experience, data capture and reporting.

Ease-of-Use
Simplify content creation with intuitive, drag-and-drop functionality.

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

 

Sample Customers

IBM, Zendesk, Salesforce, Linkedin, Intel
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Buyer's Guide
ON24 Platform vs. Zoom
May 2024
Free Report: ON24 Platform vs. Zoom
Find out what your peers are saying about ON24 Platform vs. Zoom and other solutions. Updated: May 2024.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.