Pandora FMS vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Pandora FMS
Ranking in IT Infrastructure Monitoring
26th
Average Rating
9.2
Number of Reviews
22
Ranking in other categories
Network Monitoring Software (28th), Server Monitoring (12th), Log Management (22nd), Cloud Monitoring Software (21st)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
8th
Average Rating
8.2
Number of Reviews
35
Ranking in other categories
Event Monitoring (2nd), Cloud Management (9th), AIOps (4th)
 

Market share comparison

As of June 2024, in the IT Infrastructure Monitoring category, the market share of Pandora FMS is 0.6% and it decreased by 48.6% compared to the previous year. The market share of ServiceNow IT Operations Management is 2.8% and it increased by 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
Unique Categories:
Network Monitoring Software
0.4%
Server Monitoring
1.6%
Event Monitoring
18.8%
Cloud Management
1.6%
 

Featured Reviews

Gabriel Glusgold - PeerSpot reviewer
Mar 9, 2023
Personalized metrics; simplicity of data
My primary use case for Pandora is monitoring This solution has helped us improve our organization by allowing us to create a lot of metrics on several platforms, including Windows, Linux, and Unix. We then use these Pandora metrics to create an interface. We then pass the interface off to the…
FL
Mar 20, 2023
Useful integrations; helped us communicate better with teams in other time zones
I usually use two open objects that I need and if any requests come in, I request that the IT guys do it for me As my security department colleague is based in Australia, talking can be difficult because of different time zones. The way this solution has helped us is that it improved our…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are able to control our business with this all-in-one monitoring tool."
"Pandora FMS provides us with a general report (graphical) about all of the connected devices, which helps with planning new stations and tracking them."
"It provides us with proactive monitoring and is very easy to configure and maintain."
"It is easy to create your own custom modules if you just know a little bit of scripting. If you have unique requirements, you can just make your own modules. You can even grab checks from other vendors. There are open-source checks for various things such as SMTP, etc. There is a long list of different ones from Nagios. You can just use them, and within seconds, you get yourself a check that is monitoring whatever you need. It is really flexible. I guess that's why they call it Pandora Flexible Monitoring System (FMS). It is reliable. It does the job, and it alerts. It is also surprisingly feature-rich. Our network guy just recently asked about a particular protocol to monitor the bandwidth on the network, which is not a common protocol. When I looked it up, and I found that they cover it. It is very mature for a not-so-known product."
"The monitoring system within this solution is very good. It is easy to use and navigate, and makes issue alarms easily viewable."
"The network monitoring and configuration within this solution is very good."
"The official forum is active enough to answer most of the high-end technical questions that you may have."
"The most valuable features are auto-discovery and automatic detection of the network topology and network monitoring."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"You can improve integrations of the operation with the solution."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The way this solution has helped us is that it improved our communication."
"It is a product that is familiar for a lot of users."
"It's easy to set up."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
 

Cons

"In the future, we may have double the number of devices, and we do not want to have any issues with performance in the data display."
"This solution requires proper training to get 100% out of it."
"I would like for the solution to be faster and have a better tolerance between parallel servers for Pandora and Pest Control."
"The price for Pandora FMS is expensive."
"I find that this software is resource heavy, and demands a lot of processing capacity."
"I sincerely believe that Pandora needs new ideas for functionality closer to advanced device security monitoring."
"It would be useful if Pandora FMS included an ISO image (or «software appliance») for each big company that leases virtual private machines (VPS), just like in AWS."
"The product lacks APIs for integration with other systems."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"I would like more manual issues to have automated report-facing options."
"The setup and deployment could be simplified, and the pricing could improve."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
 

Pricing and Cost Advice

"My rule of thumb would be that if you need more than thirty agents, and you lack an automation tool such as Chef or Puppet, you will save a lot of time and money going to the Enterprise edition."
"Pandora FMS is easy to implement and the pricing of licenses is competitive."
"Growing the solution or migrating to the Enterprise version is easy, and various plans are available."
"In terms of money, the Enterprise version is the cheapest that I have found after a market study."
"You have to pay for the number of agents and models that you are monitoring. I would rate the cost at three with one being the most expensive and five being the cheapest."
"The Open Source Community Edition is great to just explore the software, or use it on medium-sized infrastructures."
"They are very competitive on the pricing side. That's one reason why my manager keeps using it."
"Only one payment and it includes support, updates, new versions, and access to the complete library of plugins except for SAP and z/OS."
"The solution offers yearly licenses and a subscription model for add-on features."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"The price of ServiceNow IT Operations Management is expensive."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"It is expensive. It is around 10 Euros per server per month."
"There are additional costs, you have to pay more for everything."
report
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
787,061 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Comms Service Provider
13%
Educational Organization
10%
Financial Services Firm
8%
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
11%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Pandora FMS?
Features I have found most valuable with Pandora are the personalized metrics and the simplicity of data.
What is your experience regarding pricing and costs for Pandora FMS?
Pandora is reasonably priced, and the cost depends on the environment.
What needs improvement with Pandora FMS?
I would like for the solution to be faster and have a better tolerance between parallel servers for Pandora and Pest Control. In the next release, I'd like to see, when it comes to monitoring, the ...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization. The standard version offers numerous ready-to-use automation options and i...
What needs improvement with ServiceNow IT Operations Management?
The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Rakuten, Prosegur, Repsol, Teléfonica, Allianz, Ottawa Hospital, Hughes
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Pandora FMS vs. ServiceNow IT Operations Management and other solutions. Updated: May 2024.
787,061 professionals have used our research since 2012.