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Pandora FMS vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pandora FMS
Ranking in IT Infrastructure Monitoring
54th
Average Rating
9.2
Reviews Sentiment
7.6
Number of Reviews
22
Ranking in other categories
Network Monitoring Software (74th), Server Monitoring (23rd), Log Management (57th), Cloud Monitoring Software (40th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
43
Ranking in other categories
Event Monitoring (1st), Cloud Management (10th), AIOps (3rd)
 

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of Pandora FMS is 0.7%, up from 0.5% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.1%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
ServiceNow IT Operations Management2.1%
Pandora FMS0.7%
Other97.2%
IT Infrastructure Monitoring
 

Featured Reviews

Gabriel Glusgold - PeerSpot reviewer
Personalized metrics; simplicity of data
My primary use case for Pandora is monitoring This solution has helped us improve our organization by allowing us to create a lot of metrics on several platforms, including Windows, Linux, and Unix. We then use these Pandora metrics to create an interface. We then pass the interface off to the…
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows me to quickly see the status of all of my printers, switches, computers, and virtual machines to determine if any system has fallen."
"Pandora's architecture is interesting. It's open so you can easily extend and enhance it. It's simpler to customize Pandora compared to other solutions. It's also scalable enough to support large environments."
"The network monitoring and configuration within this solution is very good."
"This product has allowed us to identify and correct certain issues that were affecting our solution."
"The most valuable feature is that it is an all-in-one monitoring system."
"What I value most about Pandora FMS is the simplicity of working with it."
"We are able to control our business with this all-in-one monitoring tool."
"The official forum is active enough to answer most of the high-end technical questions that you may have."
"Customer service is excellent."
"The scalability of ServiceNow is good."
"It helps streamline management and processes."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"Feature-wise, it is a very good tool, especially when it comes to upgrades. Upgrades are seamless. You will not even notice an upgrade is happening."
"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."
"The solution is easy to use and has great orchestration and automation capabilities."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
 

Cons

"Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas."
"Pandora FMS is relatively new, and the interface with the older version crashes at times. We have several different operating systems, such as Linux and Windows, and Pandora does not run as well in these."
"I would like for the solution to be faster and have a better tolerance between parallel servers for Pandora and Pest Control."
"When it comes to the definition of local Software Agents for the first time in the open-source version, it can become very tedious."
"Pandora FMS is an overall great monitoring solution, but it does not have a community that is as large as Zabbix or Nagios."
"Third-party integration should be improved for some commonly used products."
"I sincerely believe that Pandora needs new ideas for functionality closer to advanced device security monitoring."
"A nice feature in the next release would be an automation module to run workflow actions."
"The setup and deployment could be simplified, and the pricing could improve."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
 

Pricing and Cost Advice

"The Open Source Community Edition is great to just explore the software, or use it on medium-sized infrastructures."
"You get the license and it includes updates, new versions, and access to the complete library of modules."
"They are very competitive on the pricing side. That's one reason why my manager keeps using it."
"Growing the solution or migrating to the Enterprise version is easy, and various plans are available."
"Pandora FMS is easy to implement and the pricing of licenses is competitive."
"The open-source version offers 100% functionality and the hardware requirements for a solution like this one are very modest."
"In terms of money, the Enterprise version is the cheapest that I have found after a market study."
"Only one payment and it includes support, updates, new versions, and access to the complete library of plugins except for SAP and z/OS."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"It is expensive. It is around 10 Euros per server per month."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"It has different subscription models."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"The cost of ServiceNow is much higher."
"The solution is costly compared to the products offered by its competitors."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
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Top Industries

By visitors reading reviews
Government
13%
Comms Service Provider
11%
Media Company
9%
Computer Software Company
8%
Manufacturing Company
13%
Financial Services Firm
13%
Computer Software Company
11%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise4
Large Enterprise3
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise26
 

Questions from the Community

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What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Rakuten, Prosegur, Repsol, Teléfonica, Allianz, Ottawa Hospital, Hughes
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Pandora FMS vs. ServiceNow IT Operations Management and other solutions. Updated: September 2025.
868,706 professionals have used our research since 2012.