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Pandora FMS vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pandora FMS
Ranking in IT Infrastructure Monitoring
54th
Average Rating
9.2
Reviews Sentiment
7.6
Number of Reviews
22
Ranking in other categories
Network Monitoring Software (74th), Server Monitoring (23rd), Log Management (57th), Cloud Monitoring Software (40th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
Event Monitoring (1st), Cloud Management (10th), AIOps (3rd)
 

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of Pandora FMS is 0.7%, up from 0.5% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.1%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
ServiceNow IT Operations Management2.1%
Pandora FMS0.7%
Other97.2%
IT Infrastructure Monitoring
 

Featured Reviews

Gabriel Glusgold - PeerSpot reviewer
Personalized metrics; simplicity of data
My primary use case for Pandora is monitoring This solution has helped us improve our organization by allowing us to create a lot of metrics on several platforms, including Windows, Linux, and Unix. We then use these Pandora metrics to create an interface. We then pass the interface off to the…
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows me to quickly see the status of all of my printers, switches, computers, and virtual machines to determine if any system has fallen."
"It provides us with proactive monitoring and is very easy to configure and maintain."
"The solution has good dashboards and graphics."
"This solution has screens that are easy to understand and provide a wealth of information."
"Pandora FMS provides us with a general report (graphical) about all of the connected devices, which helps with planning new stations and tracking them."
"This product has allowed us to identify and correct certain issues that were affecting our solution."
"The most valuable features are auto-discovery and automatic detection of the network topology and network monitoring."
"The monitoring system within this solution is very good. It is easy to use and navigate, and makes issue alarms easily viewable."
"ServiceNow IT Operations Management's biggest plus point is that it is a platform, and they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR."
"Their Event Management is very good."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"Feature-wise, it is a very good tool, especially when it comes to upgrades; upgrades are seamless—you will not even notice an upgrade is happening, and mostly all these upgrades happen after office hours, making it seamless."
"Feature-wise, it is a very good tool, especially when it comes to upgrades. Upgrades are seamless. You will not even notice an upgrade is happening."
"I consider the stability to be very high, rating it ten out of ten."
 

Cons

"I would like to have a dashboard with all assets displayed, with a quick hover-over status."
"Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas."
"A nice feature in the next release would be an automation module to run workflow actions."
"I sincerely believe that Pandora needs new ideas for functionality closer to advanced device security monitoring."
"The product lacks APIs for integration with other systems."
"We would like to see improvement in the mainframe integration that this solution is capable of."
"In the future, we may have double the number of devices, and we do not want to have any issues with performance in the data display."
"The price for Pandora FMS is expensive."
"I advise others not to customize a lot while using the solution."
"It should have better integrations with other solutions."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The pricing is high."
"Service mapping is pretty limited."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
 

Pricing and Cost Advice

"The Open Source Community Edition is great to just explore the software, or use it on medium-sized infrastructures."
"You get the license and it includes updates, new versions, and access to the complete library of modules."
"Pandora FMS is easy to implement and the pricing of licenses is competitive."
"Growing the solution or migrating to the Enterprise version is easy, and various plans are available."
"In terms of money, the Enterprise version is the cheapest that I have found after a market study."
"You have to pay for the number of agents and models that you are monitoring. I would rate the cost at three with one being the most expensive and five being the cheapest."
"My rule of thumb would be that if you need more than thirty agents, and you lack an automation tool such as Chef or Puppet, you will save a lot of time and money going to the Enterprise edition."
"Only one payment and it includes support, updates, new versions, and access to the complete library of plugins except for SAP and z/OS."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"The solution offers yearly licenses and a subscription model for add-on features."
"The solution is costly compared to the products offered by its competitors."
"There are additional costs, you have to pay more for everything."
"It has different subscription models."
"It is expensive. It is around 10 Euros per server per month."
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Top Industries

By visitors reading reviews
Government
13%
Comms Service Provider
12%
Computer Software Company
8%
Manufacturing Company
6%
Manufacturing Company
13%
Financial Services Firm
12%
Computer Software Company
11%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise4
Large Enterprise3
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise26
 

Questions from the Community

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What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is definitely high-priced compared to other products available in the same domain in the market.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management has not been very popular in these regions for multiple reasons. One is that for SMB customers, ServiceNow IT Operations Management is not very affordable. It is...
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Rakuten, Prosegur, Repsol, Teléfonica, Allianz, Ottawa Hospital, Hughes
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Pandora FMS vs. ServiceNow IT Operations Management and other solutions. Updated: September 2025.
871,358 professionals have used our research since 2012.