ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence) comparison

ServiceNow IT Operations Ma...

Read 35 ServiceNow IT Operations Management reviews

1,433 Views
1,086 Comparison Views

93% willing to recommend

Splunk ITSI (IT Service Int...

Read 30 Splunk ITSI (IT Service Intelligence) reviews

142 Views
97 Comparison Views

96% willing to recommend

ServiceNow IT Operations Ma...

Splunk ITSI (IT Service Int...

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Executive Summary

We performed a comparison between ServiceNow IT Operations Management and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence) Report (Updated: January 2024).

Buyer's Guide

ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence)

January 2024

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Helped 787,061 peers since 2012

Categories and Ranking

ServiceNow IT Operations Ma...

Average Rating

8.2

Number of Reviews

Ranking in other categories

Event Monitoring (2nd), Cloud Management (9th), IT Infrastructure Monitoring (8th), AIOps (4th)

Splunk ITSI (IT Service Int...

Average Rating

8.2

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (11th), IT Alerting and Incident Management (4th)

Market share comparison

As of June 2024, in the Event Monitoring category, the market share of ServiceNow IT Operations Management is 18.8% and it increased by 54.6% compared to the previous year. The market share of Splunk ITSI (IT Service Intelligence) is 10.8% and it increased by 269.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Unique Categories:

Cloud Management

1.6%

IT Infrastructure Monitoring

2.8%

Application Performance Monitoring (APM) and Observability

0.9%

IT Alerting and Incident Management

8.3%

Featured Reviews

reviewer1553616

IT Architecture Manager at a tech services company with 501-1,000 employees

Mar 20, 2023

Useful integrations; helped us communicate better with teams in other time zones

I usually use two open objects that I need and if any requests come in, I request that the IT guys do it for me As my security department colleague is based in Australia, talking can be difficult because of different time zones. The way this solution has helped us is that it improved our…

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Chaitanya Moturi

IT specialist and splunk admin at a computer software company with 501-1,000 employees

Apr 23, 2024

Reduces alerts, offers good performance metrics and has helpful support

The analysis and KPIs it provides are very useful. We can create episode monitoring. The service analyzer is quite useful. Its end-to-end visibility is very good. We can get to the root cause of troubleshooting. It makes the process easier. Troubleshooting happens very quickly - and that means we have less downtime. We use the predictive analysis capabilities. It plays a major role as it allows us to act faster. Our response time is almost instant. We can create alerts and check reports. It checks everything in real-time so that we can jump into action much faster. It's helped with incident management. It's helped us reduce incidents while improving performance and visibility. It reduces the amount of work we need to do as well. We've likely reduced work by 30% or so. Since it's reduced alerts, it's reduced alert noise. We do have triggers for alerts, and we can shortlist them and troubleshoot the ones that create the most noise. Our performance metrics have improved. Alert noise has dropped by 60%. We've been able to maintain everything much easier. Handling the infra is simpler. Our mean time to detect is down to 5 minutes. That's down from 15 to 20 minutes in the past.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It helps streamline management and processes."

"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."

"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."

"ServiceNow IT Operations Management is a stable product."

"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."

"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."

"I like the tool's CMBD connection with Discovery. The solution is also flexible."

"It is easy to use and simple to learn."

More ServiceNow IT Operations Management pros

"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."

"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."

"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."

"One particularly useful feature of Splunk ITSI is the ability to create custom services."

"I find the episode review, glass tables, and correlation search features very useful."

"ITSI's most valuable feature is that it's easy to integrate DLP."

"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."

"The observability is great and valuable."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."

"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."

"The initial setup phase was hard and could be made easier."

"Lacks the ability to do its own monitoring."

"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."

"If you are new to using the solution, you will find the setup complex."

"The out-of-the-box reporting feature is not as user friendly as other tools."

"ServiceNow IT Operations Management could be improved by providing more user customization options."

More ServiceNow IT Operations Management cons

"The solution should integrate more features in NEAP."

"We also faced challenges relating to UI development."

"If the product had some prebuilt machine learning features, it would add value to our use cases."

"The cost of the license could be lower."

"It was an intimidating tool for us to jump into at the beginning."

"Splunk ITSI generates numerous false positives and has the potential for enhancement."

"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."

"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"There are additional costs, you have to pay more for everything."

"It has different subscription models."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"The price of ServiceNow IT Operations Management is expensive."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"The solution offers yearly licenses and a subscription model for add-on features."

"It is expensive. It is around 10 Euros per server per month."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

More ServiceNow IT Operations Management pricing and cost advice

"Splunk ITSI is expensive."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Splunk ITSI is expensive."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"The licensing is based on data usage."

"Splunk pricing is high."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Event Monitoring solutions are best for your needs.

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787,061 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

11%

Energy/Utilities Company

Financial Services Firm

19%

Computer Software Company

13%

Government

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization. The standard version offers numerous ready-to-use automation options and i...

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What needs improvement with ServiceNow IT Operations Management?

The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database.

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

I don't have any visibility on the cost of the product.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future. From a predictive analysis point of view, we'd like to see emails corresponding t...

See all answers

Comparisons

OpsRamp vs ServiceNow IT Operations Management

Compared 13% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 8% of the time

Datadog vs ServiceNow IT Operations Management

Compared 6% of the time

BMC TrueSight Operations Management vs ServiceNow IT Operations Management

Compared 5% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 4% of the time

More ServiceNow IT Operations Management Competitors

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

Grafana vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

Splunk APM vs Splunk ITSI (IT Service Intelligence)

Compared 8% of the time

BMC TrueSight Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 7% of the time

Datadog vs Splunk ITSI (IT Service Intelligence)

Compared 7% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

Product Reports

Buyer's Guide

ServiceNow IT Operations Management

May 2024

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

May 2024

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

ServiceNow ITOM

No data available

Learn More

ServiceNow

Splunk

Overview

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Sample Customers

servicenow, TransAlta, NATS, Symantec

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence)

January 2024

Free Report: ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence)

Find out what your peers are saying about ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: January 2024.

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