We performed a comparison between Dynatrace and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace outperforms Splunk ITSI in terms of AI capabilities, real user monitoring, session replay, and synthetic monitoring. It also offers good visibility and thorough scanning of services and applications. While Splunk ITSI is stable and easy to use, Dynatrace has more competitive pricing and has provided significant ROI through automation and decreased mean time to identification and repair.
"The solution is multi-tenant and based in Big data technology."
"The way it shows a problem on the dashboard is pretty good."
"Dynatrace has the most features compared to other products we looked at."
"It gives us visibility into the product and what we are doing operationally."
"Simplified the way to monitor a medium to big environment."
"We used to rely on multiple operations tools to monitor and obtain bits and pieces. Now, we have it all in a single pane of glass."
"It gives complete stats of the user and what they are doing."
"Dynatrace gives excellent insight into the performance of our applications."
"We liked the built-in calculation of health scores."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"One of the excellent features is the service analyzer, which is truly impressive."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"I find the episode review, glass tables, and correlation search features very useful."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The most valuable features are the service analyzer and Glass Tables."
"The web interface, in some cases, is a little ambiguous to use."
"The one thing I am really missing is the final Azure dashboard."
"AppMon is lacking the AI that can be found in Dynatrace Managed."
"I think Dynatrace needs improvements with respect to reporting; not just performance, but the business-level reports."
"The flexibility when it comes to integrating with other tools is very low."
"They could also, develop an observability platform where you could have the ability to inject events, locks, and traces."
"It would be nice to have a simplified monitoring feature for non-Java applications."
"I would like a testing module focused on quality gates."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"The cost of the license could be lower."
"I believe the refresh time should be faster."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"Quality-of-life features have room for improvement."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
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Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 341 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. Dynatrace is rated 8.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Splunk APM, BMC TrueSight Operations Management and Datadog. See our Dynatrace vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.