We performed a comparison between Grafana and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is the preferred option over Splunk ITSI due to its open source, cost-effective, and integrative nature. While Splunk ITSI is praised for its ease of integration and automation, it is viewed as expensive and lacking in enterprise solutions. Grafana is a highly recommended monitoring tool that is user-friendly, flexible, and has a strong community with numerous features.
"The comparison feature is very good."
"It has good stability."
"The best thing about Grafana is the visualization. The colors and the ease of use make it very user-friendly."
"The most valuable feature of the solution is the UI dashboard because we need to create a dashboard on Grafana to monitor our data."
"The most important feature of Grafana is its alarm formatting capability."
"Collaboration: Shares data and dashboards across teams."
"The most valuable aspect is customization. There are many customizations possible, so I like that."
"The product's initial setup phase was very easy."
"Our mean time to detect is down to five minutes."
"The root cause analysis is very helpful for us."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The solution is easy to scale."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"One of the excellent features is the service analyzer, which is truly impressive."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The solution must provide tutorials and guides."
"There are some areas of network drives that are not showing as expected based on server usage."
"One area for improvement in Grafana is that depending on your version, you have to pay for the features, making the license expensive. It would be great if the licensing model could be more flexible. In the next release of Grafana, I want cluster creation to be available, which would help in Grafana deployment and scaling. Currently, the scaling process for the solution is a bit complicated."
"I had issues with the solution's configuration part."
"It would be helpful if they simplified the data source."
"The documentation or training provided by Grafana is limited compared to its competitors, like Splunk."
"The technical support has room for improvement."
"Grafana doesn't provide anything for reporting."
"The data recovery has room for improvement."
"The cost of the license could be lower."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"We'd like them to show more inputs on the dashboard."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"The license cost is expensive."
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Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 39 reviews while Splunk ITSI (IT Service Intelligence) is ranked 11th in Application Performance Monitoring (APM) and Observability with 30 reviews. Grafana is rated 8.0, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Grafana is most compared with New Relic, Sentry, Azure Monitor, Elastic Observability and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Splunk APM, BMC TrueSight Operations Management and Datadog. See our Grafana vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.