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How likely are you to recommend it to a colleague?

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Not Likely

Neutral

Very Likely

For how long have you been using this solution?

What is your primary use case of this solution? (Include details about your environment.)

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Please share how this solution has improved your organization. If it didn't, please explain why.

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Which features have you found most valuable, and why?

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In what areas could the product or service be improved?
What additional features should be included in the next release?

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Disclosure:

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Alternatives and Advice:

Did you previously use a different solution and if so, why did you switch?

Before choosing, did you evaluate other options? If so, which ones?

What do you advise others about setup cost, pricing and/or licensing?

Do you have any additional comments or advice regarding this solution?

Performance

What are your impressions of the scalability of this solution?

What are your impressions of the stability of this solution?

What is your ROI?

Setup And Support

Was the initial setup straightforward or complex and in what ways?

Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?

Tell us about your experience with customer service and support.

How would you rate this solution on a scale of 1-10 for service and support?

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Neutral

Positive

Deployment Method

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