AppPulse Suite [EOL] Reviews

Our business marketing and technical aspects have improved.

The thing that I like about AppPulse is that it's easy application to install and an easy application to use to provide information for our customers. They have a different views, some technical for us, and some technical for the customers. We are able to create different dashboards within AppPulse for business information. It's a great tool for different companies as we can create different mobile applications.

It needs compatibility for Windows Mobile, because I think AppPulse doesn't have Windows Mobile. I have a wish list for AppPulse, but I can't remember now,. I've spoken to AppPulse about improving the tool, and it needs better reports, better dashboards, and HPE should know that it is a business tool. AppPulse needs to provide business information, not technical information. Nobody cares about crashes and the battery consumption. All the information that we need is what happened to our customers or their customers when navigating the application.

AppPulse is just great.

It's not a problem with scalability, but the size of the services and I think the scalability is from HPE and me.

We are the first step of the technical support for our customers. We escalate all the tickets and we don't have problems.

You don't really need too many skills to use AppPulse, or to implement it. It's easy to set up in a customer environment. We spent two two and a half months in a POC and then we implemented it across four individual channels. For electronic banking and the mobile channels, it only took us two months to implement, with three people to make sure that the service is continually working.

• FunDex
• Slice and Dice

It immediately enables us to see all the versions that our customers use, and helps us manage the different ones available. It helps us to figure out the day-to-day usage and preferences of our customer. There are features that we have been working on for years and we need to know if our customers are using them to determine their value.

I've used it for two years.

There were unique challenges, but HP was able to help us with them.

There are some cases where the product cannot perform an analysis initially, and this may be a stability issue.

No issues at all.

We work directly with HP R&D, which makes it much more comfortable and responsive.

They immediately helped us with every ticket we opened. They’re very strong.

We are also using One4Mobile at the moment.

Generally it was straightforward.

We’re a consulting company, so we are the ones who implement it for our customers.

It’s as fast as it can be.

The price charged depends on the amount of users.

I tested other products but HP offers the best bang for the buck.

In order to do a good deployment, do things in small steps and think it through, don’t do it all at once. You need to choose the right app to invest in, and you need to pick your battles.

Feel free to contact me, I’ll be happy to help.

The use of behavior and engagement with your app are two benefits we have gotten from AppPulse mobile. Overall the ease of the user interface has been valuable.

We gain understanding of how our users use our mobile apps and then we see how we can possibly improve. Its a great tool when I discuss our mobile app with both the technical guys and with our business side. The solution is easy to understand for our business side, but at the same time gives us enough technical details so we can pinpoint possible causes of what’s low and what can be developed.

There are some things I look forward to – alerts, service level management calculations, API so I can get the data from somewhere else rather than just the website, customizable time frame so I can adjust the date and time.

I've used it for eight months.

Yes, but they are resolved for now based on newer versions, and the instrumentation is better already.

There had been issues but HP have stepped up their game and things are much more stable today.

No issues with scalability.

The support that we get from HP is tremendous compared to other HP support – lots of good people that can give answers. It’s a 10/10.

Technical support is great – 10/10.

It is quite easy, but we took a long time to set up because of past problems, currently it’s very easy to set up.

We did an in-house implementation.

ROI is hard to calculate even though there are a lot of benefits to the solution.

In my opinion it’s very cheap, but there are also free applications, I still think the pricing is very low.

We looked at New Relic, Flurry, and Hockey App.

Be in contact with HP support – you will get good support. Get the free trial and then you can see the benefits for your self – very fast and easy.

It increased the customer satisfaction for the usage of my smart apps, and it reduces the number of crashes, proactively, so I know before the issue happens. I do the testing, and during the QA and the pre-production environments.

It provides a lot of customer insight, understanding the customer's needs, understanding the customer's issues, and it gives me a more proactive approach to solving a customer problem before it happens.

It has many features in one solution. For example, crashes, customer behavior, it's predictive. It helps predict the behavior before it happens.

This is a new solution by HP. It's less than two years, we're among the first to implement the solution, so I'm sure that there is a lot of room for enhancement and continuous improvement in the future.

They have added a new feature, which was not part of the solution, which is they support what they call hybrid apps; before, it was only supporting native. That is something they work with your R & D, whereby they support this feature in the parent version of AppPulse.

I've only been using it three to four months at this point, so I really can't tell right now. But the solution should be scalable.

I would say on a scale of one to five, it's three and a half. I think the product was premature. The time to providing solutions should be faster, and they need to have local presence. The time difference and everything was an issue.

We did what we called a benchmark, or survey, and we found this solution fit our needs and requirements, in particular its ability to help in understanding the customers. 

Go through the experience I did, and then you will know it yourself. But I recommend it.

Customers are seeing the benefits immediately, mainly in the back office. They are able to develop more quickly versions in which users can see the application to correct and monetize it. This is the most important thing of all.

We are trying to monetize the customer's user experience to help them define it. In Mexico, we have many customers with a huge development demand for mobile applications. For example, the last case in which we worked was with a retail banking company. They have approximately 20 applications for the end user. We've been working with them to sell the benefits that they will have with an application which monitors and provides feedback for the user.

It could be better if you had any of the reports that the customers asked from us, for example, punctually. Unfortunately, the reporter is not that practical.

Like all solutions, you have to develop special reports.

Yeah, it's very stable. This is a web-based application, a web-based solution. You only have to put in the APK for Android, a couple of codes, lines, and you're up. So, this is a solution which sells very fast. It's very practical, because it's web-based, and you can have results in just a couple hours.

It's not a problem. The scalability is huge.

I worked with HPE in hardware when defining the Cloud. I have worked with HPE the organization when it started. We have been seeing, back in Mexico, the whole enterprise reduced a little bit. But we have much support from them as we are one of their best partners in Mexico, we have the platinum level with HPE. Now, we are expecting the same thing with Micro Focus

The application is very practical.

We can understand why an application crashes, and this helps us to reduce corruptions in an application and to make it easier for a client.

 The application is easy to use, as it is friendly and graphic. I don't have problems.

Currently, the information for management teams and technical teams are in the same view, but it would be useful if we could separate these views.

It's good. We don't have problems.

Now, we have only one application with AppPulse.

A mobile app froze, and we have another application which we use as well. We want to integrate these other applications into AppPulse to help improve the quality of the applications and it's data.

It's good. People respond quickly and make it easy to understand.

For us it is easy. It is friendly and it has information that is important for the business. The most important is the GUI and interpreting the information is easy to learn.

It is the application that helps us fix crashes and improve applications further.

• FunDex
• User-flow screen: so you can see wherever you have been sending the applications.
• User Interface was easy.
• User response time.
• Analytics were useful.
• Crash Trail - Easy to understand and you see what there is enough of and have access to all the facts of your users experience.

The FunDex is a valuable feature for our organization. For example, if I am seeing user-points used by FundEx, and I understand what is missing, so using the FundEx code, I can identify where exactly the problem is and I can fix my application.

• Enhanced Reporting
• Scheduling report (Email/SMS)
• On Premises solution instead SaaS
• User name/location tracking
• Snapshots
• Mobile App for AppPulse
• Response time drill down

We've used it for three months, and we are currently evaluating it as part of a PoC.

No issues encountered.

No issues encountered.

No issues encountered.

We haven't faced any issues.

It was straightforward.

We implemented it in-house.