What is our primary use case?
All staff were told we had to use it on work devices - yet were allowed to use it on our personal devices also if we were interested in doing so. I accepted the offer and since doing so I have been able to depend on it to prevent me from accessing malicious Wi-Fi spots when someone pretending to be the carrier's Wi-Fi on the underground nearly had me connecting.
It has warned me about and blocked malicious apps, which was more useful when I was on an Android device, however, it still flagged Apple apps for me also - which was a surprise to me as I had assumed these were vetted and controlled by the Apple App Store.
Ultimately I feel better having this. I know I can be more laid back about connecting and using apps. The odd time it flags something, it isn't obtrusive - it just lets me know why.
How has it helped my organization?
It has meant that the entire fleet of mobile phones is secure from malicious network connections and that users can freely download apps (within reason) without there being any cause for concern with data loss, malware, theft, and so forth.
We're able to be an organization that allows users to make the most of their phones, and therefore get more done since everyone can be flexible knowing they're protected.
Management can see all devices on one panel and easily highlight any devices under threat.
What is most valuable?
The threatening app feature was super useful when I was on Android. There are so many copies on various app stores; it felt like the Wild West for me, and Harmony was able to help me feel comfortable that if I made a mistake, I wasn't going to hand over the keys to the kingdom.
On the Apple App Store, it also surprised me by showing me apps that were malicious in ways that weren't flagged by Apple. I was able to report these and be more aware. I also like that when I want to use Wi-Fi in places, I can search for the official network; there's always a concern that it might be a spoofed network. Using this, I can quickly get an alert if things seem bad and I won't be able to accept or send data through that network if it isn't safe.
What needs improvement?
I would love to see what other features they can add in the future. I would quite like to be able to block ads on my phone by blocking known inbound ad websites and services.
I honestly am surprised that they have not simply gone to the mobile phone firms that build these devices, to have the solution installed at source and baked into the OS. It feels like the kind of business proposal that would benefit all parties except the scammers and criminals out there.
A personal use license for my family would also be a handy thing. If you could go into the app store and buy it, then manage from home, that would be ideal. It seems like you need to have management to be able to do that - which is obstructive.
For how long have I used the solution?
I have had Harmony installed on my personal phone for around four to five years now and I love it. At first, I didn't think it would be useful, however, it has highlighted and prevented so many threatening situations for me over the years and I feel confident that having it has been a benefit to me.
What do I think about the stability of the solution?
The app is extremely stable and unobtrusive. It takes up very little space, and I have noticed no battery impediments at all.
What do I think about the scalability of the solution?
The solution is extremely easily scaled. You mail all members of staff and ask them to scan the hyperlink in the email, the app sets itself up and shows on your management dashboard. If you have 500 phones, and your dashboard says you only have 490 people installed, you can quickly see who hasn't and then remind them.
How are customer service and support?
The support on this is very simple since the app itself is elegantly simple. It receives regular updates, and your support partner can access the development team to request features or fixes easily.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
No, I did not use a different solution. This was the first time I had considered security for my phone.
How was the initial setup?
The initial setup is extremely straightforward. We received an email saying to scan a QR code to install and set up the app. We input the login details provided, and we were done. From the company perspective, they had to log into the management suite, set the rules they wanted to activate, and send the emails.
It was very brief and fast to set up, and extremely quick to review and ensure compliance was universal. As soon as threats were found they were flagged. Users could not use any malicious apps or networks. The devices are protected immediately.
What about the implementation team?
The vendor team was our own in-house team and they delivered this extremely swiftly. That said, any team could handle the process, to be honest.
What was our ROI?
It has meant that I have not lost data or had my phone damaged by malicious apps and network connections so I feel that my ROI has easily been worth two to three phones. For the business, it means peace knowing that all members of staff are secure and cannot accidentally break their phones, damage the company's reputation, and lose customer data, which is a huge ROI for such a small cost per user.
What's my experience with pricing, setup cost, and licensing?
This is a very low-cost solution, however, it is always important to make sure you are talking to an elite partner to get the best pricing, and that you talk through your needs and have them review the features and how they benefit you as if your needs are more or less extensive than first thought you may be able to make an alternative purchase that gets you what you need most.
Which other solutions did I evaluate?
My employer evaluates all solutions available on the market before deciding which one to use. Outside of the likes of MobileIron, I am not sure.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: I am a real user and my review is based on my own experience and opinions but I do work for a company that resells Check Point products and services. I was required to use this app as part of the company security policy but requested it on my personal device when offered because it seemed like a good choice. I have not regretted that choice and feel it has saved me a lot of potential hassle.