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IT consulant at a healthcare company with 11-50 employees
Real User
A security solution with good technical support
Pros and Cons
  • "It works really well, I think the equipment is solid, and the help is great."
  • "It would also help if they lowered the cost of their service."

What is our primary use case?

My son owns three healthcare facilities, and two of them are in the same building. That's why I went to VLANs to separate the data to satisfy HIPAA requirements. The other facility is in another town. I'm using them to manage the data and communication through VoIP phones in both locations.

They have a server for the whole practice, and so everybody in the building is operating off that server. When they go to the other facility, they use a VPN and connect to the same server.

What is most valuable?

It works really well, I think the equipment is solid, and the help is great. When I buy equipment, even though I'm buying a service in addition to the equipment to have them help me, it's worth paying for that. The service is amazing, and their marketing department should promote it.

What needs improvement?

I can tell you from personal experience, while the interface is clear for somebody in the IT business, it really isn't clear for a novice. It would also help if they lowered the cost of their service.

Their terminology could be better. The terminology is all IT. It's an IT dictionary, and I believe that there has to be a way to state things in clear, plain old English, and I would like to see more of that.

For how long have I used the solution?

I have been using Fortinet FortiSwitch - Secure Access for about five months.

Buyer's Guide
Fortinet FortiSwitch - Secure Access
November 2024
Learn what your peers think about Fortinet FortiSwitch - Secure Access. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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What do I think about the scalability of the solution?

I would say that it's fantastic. Once you get the handle of how FortiGate is designed, their interface, how they think, that's the part that's scalable. When I shift from the 60 up to something far more sophisticated and faster, I don't have to go through a horrific learning experience. In other words, it's an easy shift, and I think that's the part that's useful. I'm counting on that as this business grows.

How are customer service and support?

I would say I get extraordinary service from FortiGate. If I call them up and say, "help," they not only make it happen, but they educate me to the best of their ability and the best of my ability to absorb.

It isn't so much the hardware that I appreciate at this point. It's the service. Amazing service. You have to understand that you're going to get people from Bangladesh, India, and around Asia. You're going to get people helping you on the phone that are from far away, but they really know their stuff, and it's worth the struggle to work through the language barrier. 

Because I'm sure some people will complain about that, but first of all you have to realize you're there to solve a technical problem, so forget all the other stuff. If you can't understand them, you got to stop them and say, "go slowly, speak more clearly." If you can find different words, you have to work the language gap. If you're willing to do that, the payoff is immense. I found that these people who are serving me from these faraway places really know their stuff. I'm willing to pay whatever price for their service. 

How was the initial setup?

The initial setup is very straight forward. I didn't really know anything, I just set it up, and it ran. It didn't run as a firewall, and it didn't run as an L3 mode, but it ran.

The implementation and deployment were phased. The first phase was a few minutes. But the reality was that it took about two months, not because of the hardware, but because of issues like my ISP, which is Comcast.

You can't get a static IP from them without using their cable modem. But I learned that you have to put it in pass-through mode and stick your firewall router right behind it, and you're all set. But all that for a novice like myself takes time to understand. 

What about the implementation team?

I implemented Fortinet FortiSwitch - Secure Access by myself. 

What's my experience with pricing, setup cost, and licensing?

Fortinet FortiSwitch - Secure Access isn't cheap. They're about $1000 each or something like that. I had to pay for all these licenses. I paid for them, having no idea what they were going to do, but I got enough of a sense that they were important. 

I have to pay for it annually or yearly. You can buy this equipment in a multitude of ways. You can buy just the hardware, or you can buy the hardware and the licenses. That's how I bought it, but you don't get a discount for that. 

I think the license costs me anywhere between $100 and $300. I can't really remember, but it wasn't so much money that it made me stop and think twice. 

Which other solutions did I evaluate?

I researched brands from Cisco all the way down, and there were some cheaper options than FortiGate. I think I kept on reading reviews that mentioned something about the interface being easy to use. That eventually sold me on FortiGate. 

I really hated how Cisco wasn't clear what their costs were. I'm sure they're technically very competent because the technical papers that come out of Cisco are really great, but in terms of selling, it's almost deceptive, but not FortiGate.

What other advice do I have?

On a scale from one to ten, I would give Fortinet FortiSwitch - Secure Access a nine.

They don't get a 10 because I think there's a way to work around terminology.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Akshay Sali - PeerSpot reviewer
Technical Support Engineer at MaaHee Technologies
Real User
Comes with easy VLAN feature and pricing is good
Pros and Cons
  • "The tool's VLAN feature is easy to understand. It was very good."
  • "We had experienced downtime. I would like to see it to be improved."

What is our primary use case?

We use Fortinet FortiSwitch - Secure Access to test and give access. 

What is most valuable?

The tool's VLAN feature is easy to understand. It was very good. 

What needs improvement?

We had experienced downtime. I would like to see it to be improved. 

For how long have I used the solution?

I have been working with the product for two to three years. 

What do I think about the scalability of the solution?

Fortinet FortiSwitch - Secure Access is scalable. 

Which solution did I use previously and why did I switch?

We chose the product because we worked with Fortinet's firewalls and switches and wanted to explore it hands-on. 

How was the initial setup?

Fortinet FortiSwitch - Secure Access' deployment is neither easy nor difficult. It is a normal process and can be completed in two to three hours. 

What's my experience with pricing, setup cost, and licensing?

The product's pricing is good. 

What other advice do I have?

I rate the solution a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Fortinet FortiSwitch - Secure Access
November 2024
Learn what your peers think about Fortinet FortiSwitch - Secure Access. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
815,854 professionals have used our research since 2012.
IT Support at GK Auto
Real User
Top 5
Performs well at reasonable price
Pros and Cons
  • "The tool provides a firewall and good performance."
  • "The solution could provide an active VPN."

What is most valuable?

The tool provides a firewall and good performance.

What needs improvement?

The solution could provide an active VPN.

For how long have I used the solution?

I have been using Fortinet FortiSwitch - Secure Access for around two months.

Which solution did I use previously and why did I switch?

Fortinet provides high quality at a reasonable price whereas Cisco is expensive.

How was the initial setup?

The initial setup takes two years of support.

What about the implementation team?

We have support from a local company.

What's my experience with pricing, setup cost, and licensing?

The solution has reasonable pricing. The firewall costs around 500$ annually.

What other advice do I have?

I recommend the solution.

Overall, I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
reviewer2201526 - PeerSpot reviewer
Network and Telecommunication Manager at a educational organization with 201-500 employees
Real User
Top 5
It has good support and it's cheaper than competing solutions, but we've had problems with stability
Pros and Cons
  • "I rate Fortinet support 10 out of 10. Their support is excellent and inexpensive. They respond immediately."
  • "FortiSwitch requires periodic firmware updates. It can be a little difficult because the switches aren't connected to the internet, so you cannot upgrade the firmware remotely. You need to go to the site and do it manually because it's a closed network."

What is our primary use case?

We are using FortiSwitch as a gateway for our FortiGate firewalls. 

What is most valuable?

We needed a large PoE switch to connect to the firewall. FortiSwitch is robust and cheaper than Cisco switches. 

What needs improvement?

We haven't had any problems with FortiSwitch. 

For how long have I used the solution?

We have used FortiSwitch for three years.

What do I think about the stability of the solution?

I wouldn't say that FortiSwitch is stable because we've had situations when we lost ports, and I don't know what IP address to switch to or which environment has the lost ports. A storm knocked out the power to the devices, and every attempt to troubleshoot the in-line power didn't work. I think this also happens with Cisco switches. 

What do I think about the scalability of the solution?

FortiSwitch is scalable. You add switches to scale it up. It isn't difficult. 

How are customer service and support?

I rate Fortinet support 10 out of 10. Their support is excellent and inexpensive. They respond immediately. 

How would you rate customer service and support?

Positive

How was the initial setup?

Like most switches, FortiSwitch is plug-and-play. You don't need to do much configuration. You only need to connect it and put in an IP address. It doesn't take long, and one person can do the job alone. FortiSwitch requires periodic firmware updates. It can be a little difficult because the switches aren't connected to the internet, so you cannot upgrade the firmware remotely. You need to go to the site and do it manually because it's a closed network. 

What's my experience with pricing, setup cost, and licensing?

We pay for a one-time cost for the hardware, but there isn't a license. We only pay for configuration and support. We need to periodically buy new switches and upgrade them. 

Which other solutions did I evaluate?

It's feasible to use FortiGate with Cisco switches, but it was simpler to buy everything from Fortinet. Cisco and Fortinet switches are both good, but FortiSwitch is cheaper. The Cisco hardware isn't too expensive, but we have to pay for ongoing support. For example, the switch might be 2,000 pounds, but you need to pay an additional 600 pounds for support. Cisco support is excellent but expensive. We end up paying a lot for things we don't need. 

What other advice do I have?

I rate Fortinet FortiSwitch Secure Access six out of 10. I recommend different solutions depending on the use case. If a customer is using FortiGate firewalls, I would suggest FortiSwitch.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director of Communications and Data Management at Reich Global IT FZCO
Real User
Top 20
A simple and easily available solution that is easy to use and provides good technical support
Pros and Cons
  • "The solution is very simple, and it's very easily available."
  • "The product must improve its prices."

What is our primary use case?

Usually, our customers have security devices for the network. We always suggest Fortinet to them, and depending on the number of users, we suggest different versions. If it's a new setup, then we provide FortiAP and FortiSwitch.

What is most valuable?

We don't need a controller to control the access points. The solution is very simple, and it's very easily available. It has simple configurations and is easy to use. It is easy to set it up.

What needs improvement?

The product must improve its prices.

For how long have I used the solution?

I have been using the solution for three and a half years.

What do I think about the stability of the solution?

The solution’s stability is great. Since Fortinet is a security product, any Fortinet device is secured well. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

The tool is very scalable. I rate the scalability an eight out of ten. Our customers are SMBs.

How are customer service and support?

Technical support is perfect. The technical team is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is very easy and straightforward. It takes around half an hour to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a seven out of ten on a scale of one to ten, where one is cheap and ten is expensive.

Which other solutions did I evaluate?

Sophos is a competitor. However, we mainly use Fortinet.

What other advice do I have?

The tool has high availability and easy configurations. It has multiple features and is a secure product. Overall, I rate the product an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer2202696 - PeerSpot reviewer
Senior Enterprise Network Engineer at a computer software company with 201-500 employees
Real User
A cheap, stable and secure solution
Pros and Cons
  • "It is a cheap and secure solution. The job switching and security features are better than other solutions."
  • "The scalability and technical support can be improved."

What is our primary use case?

We are an integration company and help clients with the integration of Fortinet FortiSwitch.

What is most valuable?

It is a cheap and secure solution. The job switching and security features are better than other solutions.

What needs improvement?

The scalability and technical support can be improved.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The solution is highly stable. I rate the stability a ten out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. The scalability of the solution depends on the hardware. We like stacking the number of switches but the solution is not owing any number, it is fixed. All our clients are enterprises. I rate the scalability an eight out of ten.

How are customer service and support?

The technical support team is good but since it is not very big it does not provide immediate response on errors or technical issues. I rate the support an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy. The time taken for deployment depends on the number of devices, number of files, and number of switches. If they have FortiAnalyzer and the vendors are on the full solution then it can take a day, two days, or even weeks. It depends on the number of end users. Two engineers are enough for the deployment of the full solution. One person is required for maintenance like updates, troubleshooting, and problem fixing.

What's my experience with pricing, setup cost, and licensing?

The pricing is cheap and only a yearly licensing cost needs to be paid.

What other advice do I have?

Users can use FortiSwitch as it is a cheap, stable, scalable, and secure solution. I rate the overall solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Rutul SHah - PeerSpot reviewer
CXO at Aariha Enterprise Private Limited
Real User
Secure, straightforward to set up, easy to maintain, and the technical support is good
Pros and Cons
  • "This device is easy to use."
  • "The reporting capabilities should be included."

What is our primary use case?

Our primary use cases are SD-WAN, web security, and web application filtering.

What is most valuable?

The most valuable feature is the SD-WAN support.

This device is easy to use.

What needs improvement?

The reporting capabilities should be included. As it is now, this can be purchased separately but competing solutions include it free of charge with the hardware.

In the future, we would like to be able to connect a SIM card and have 3G or 4G connectively directly on the device. This would work as a backup if our primary internet goes down.

For how long have I used the solution?

We have been using Fortinet FortiSwitch for more than ten years.

What do I think about the stability of the solution?

Stability-wise, this product is better than others that are on the market.

How are customer service and support?

The technical support is very good. However, we do not use them often because we have our own technical team that is certified by Fortinet.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

We have an in-house team that was responsible for deployment.

There are two people on the team that handle maintenance.

What's my experience with pricing, setup cost, and licensing?

Licensing is billed annually and contracts are either one or three years in length.

There are additional features available that can increase the price of the license.

What other advice do I have?

My advice for anybody who is considering this product is that it's a secure and stable device. After configuration, there is no cost for maintenance. It's very stable and easy to use.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer2335599 - PeerSpot reviewer
Chief Information Security Officer at a consultancy with 1-10 employees
Real User
Top 10
Helps SMBs to expand their firewall's ability
Pros and Cons
  • "The most valuable feature of the solution is the MAC feature."
  • "The solution doesn't support other switches."

What is our primary use case?

The solution is good for the SMB side when they want to expand the firewall's ability.

What is most valuable?

The most valuable feature of the solution is the MAC feature. The monitoring from the firewall management can also handle the workstations in the organization.

What needs improvement?

The solution doesn't support other switches.

For how long have I used the solution?

I have been using the solution for six years.

What do I think about the stability of the solution?

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

Fortinet FortiSwitch is a scalable solution. Our clients for the solution are small and medium-sized businesses (SMBs).

How was the initial setup?

The solution’s initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

Fortinet FortiSwitch is a pricey solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.

What other advice do I have?

In every project, we need one person who knows how to deploy the tool. One network administrator can easily maintain the solution. The solution has AI features embedded in itself. Since each company has different needs, users should carefully plan the project.

Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Consultant
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Buyer's Guide
Download our free Fortinet FortiSwitch - Secure Access Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
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Buyer's Guide
Download our free Fortinet FortiSwitch - Secure Access Report and get advice and tips from experienced pros sharing their opinions.