IBM Watson Explorer Reviews, Competitors and Pricing

it_user845682

Technical Director at a tech vendor with 51-200 employees

Mar 28, 2018

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Reveals hidden insights within unstructured data

Pros and Cons

"The valuable feature of Watson Explorer for us is data entities, and to see the hidden insights from within unstructured data."

"It needs better language support, to include some other languages. Also, they should improve the user interface."

What is our primary use case?

We are analyzing unstructured data using Watson Explorer.

We are business partners and have been implementing it for customers for about three years already, and we are quite satisfied.

How has it helped my organization?

Some of our customers benefit from improved experience with their customers, and others among our customers are using it to analyze data and data entities.

What is most valuable?

The valuable feature of Watson Explorer for us is data entities, and being able to see hidden insights from within unstructured data.

What needs improvement?

It needs better language support, to include some other languages. Also, they should improve the user interface.

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For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Stability is fine. It's not the best, but it's fine. Issues are related to the number of documents we are crawling and indexing.

What do I think about the scalability of the solution?

It's scaling well.

How are customer service and support?

We use technical support when we have problems. They help us. A few of them, we need to elaborate for them, but it's fine.

Which solution did I use previously and why did I switch?

In terms of going with this solution, in our country it's an easy choice because Watson Explorer supports our language. It's one of the only solutions they can select.

How was the initial setup?

It's not so complex. I think it's okay.

Which other solutions did I evaluate?

Sometimes our clients evaluate HPE, but usually Watson is the only product in Czech Republic.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.

it_user840864

Architect at Rakuten

Mar 27, 2018

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Makes us more productive but ease of use needs improvement

What is our primary use case?

The main use case is FAQ for the user.

It works for almost 80% of the use case coverage. It works.

How has it helped my organization?

More productive, we are able to move employees to other productive to work.

What needs improvement?

I would like to see the ease of use improved so that more junior people, like a business analyst, could directly improve the model. That would be nice.

For how long have I used the solution?

Trial/evaluations only.

What do I think about the stability of the solution?

It's always improving. Sometimes the service stops.

What do I think about the scalability of the solution?

Scalability is okay.

How is customer service and technical support?

We aren't using technical support. Sometimes we use troubleshooting. They are helpful.

What other advice do I have?

I would rate it a seven out of 10. It needs better availability. In addition, as mentioned earlier, it needs easier usage for more junior-level personnel.

Disclosure: I am a real user, and this review is based on my own experience and opinions.