As the member of an MSSP SOC team, we monitor dozens of appliances from multiple vendors. SecureSphere is one of the many tools that feeds our SIEM with relevant alerts regarding client activity of concern. Once we receive this, we use the alert monitor to delve into the details about what took place, when and where.
The level of detail provided is excellent, allowing the resources that manage the actual devices to determine whether or not, the activity is a legitimate concern and to rectify the activity in a timely manner.
We currently export PDF files to provide to the client. Rebranding this is a pain in the current environment. Having multiple and flexible export options would be better. Exporting to CSV or other formats and allowing the simple application of corporate logos to the reports, instead of vendor logos would be helpful.
In our environment, we use the SIEM to monitor the alerts, then log into SecureSphere to examine the activity in its alert monitor. Once we know that, if our level 1 analysts cannot determine whether or not the activity is false-positive, then we will export the activity and send it to the DBAs for them to examine closer.
I have used this solution for five years.
I don’t deploy, only monitor.
I’ve never had to contact them.
Completely agree re licencing & technical support, hence technical support is improving a bit ;)
What version do you use? We had big stability issues with 9.5 and a bit of 10.5, once upgraded to 11.5 we haven't encountered any big issues yet, apart from random small bugs.