As a group of companies, we have some processes that are global and can be used by all the companies. We also develop custom processes for ones that are specific to individual organizations.
Project Manager at Ramco Systems
An user-friendly solution that helps to standardize processes
Pros and Cons
- "I like the forms which help us to get information."
- "KiSSFLOW needs to improve its integration."
What is our primary use case?
What is most valuable?
I like the forms which help us to get information.
What needs improvement?
KiSSFLOW needs to improve its integration.
For how long have I used the solution?
I have been using the solution since December 2021.
Buyer's Guide
KiSSFLOW
February 2025
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What do I think about the stability of the solution?
I would rate KiSSFLOW's stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the tool's scalability an eight out of ten. We have around 100 users for KiSSFLOW.
How are customer service and support?
I have an admin account and can easily work on the system unless it's a bug. The documentation and support team is quite good.
How was the initial setup?
The tool's setup is easy because the interface is very user-friendly. We deployed it on the cloud and it is available on the mobile and web. We had a supportive onboarding team. As soon as we sign up, we get an onboarding specialist which makes the onboarding quite fast. We can implement the solution within two to three months.
What other advice do I have?
I would rate the product a nine out of ten since it has really helped us in our organization. It has helped us achieve uniformity within the groups. You can create one standardized process which makes reporting also easier.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Quality Assurance Analyst at Flutterwave
It streamlines getting requests approved, though it needs to consolidate functions to be more versatile
Pros and Cons
- "Kissflow has reduced the bottleneck around getting approval for certain items in the company."
- "If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."
What is our primary use case?
I use Kissflow to request approval for leave. I also use it to access some of the company privileges or to log issues, comments, or requests for information from the company. I request approval, then the manager approves it. Once approved, I get the notification that my request has been approved on Kissflow.
How has it helped my organization?
Kissflow has reduced the bottleneck around getting approval for certain items in the company. Kissflow has helped us get more organized in managing the company's resources and getting requests and approvals, by reducing the timeframe to get items and requests approved.
What is most valuable?
Kissflow has helped get the company more organized in terms of the time to approve requests. It also has removed the friction of the bottlenecks when reaching out to the company management. I can request items from HR, the manager, and the CEO, all on Kissflow.
What needs improvement?
If Kissflow can help users be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome. That way you don't need to leave Kissflow to read news about the company, go check on someone, or even wish someone a happy birthday. If you can directly message your coworker on Kissflow, that would be a very good experience.
For how long have I used the solution?
I have been using Kissflow for the past three years now and I have been using the latest version.
What do I think about the stability of the solution?
We have not had downtime on Kissflow for a while now. I rate the stability a seven out of ten.
What do I think about the scalability of the solution?
I rate the scalability a six out of ten because there is room for new features.
How was the initial setup?
The initial setup is straightforward because it does not require much of a hassle to create an account on Kissflow.
What other advice do I have?
I strongly recommend using Kissflow because it makes the process of getting a request approved easy. I rate the solution a six out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
KiSSFLOW
February 2025
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Learn what your peers think about KiSSFLOW. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
837,501 professionals have used our research since 2012.
Manager, Technology at a financial services firm with 51-200 employees
Good performance, no maintenance is required, and technical support quick to resolve issues
Pros and Cons
- "The most valuable feature is the performance."
- "The integration between forms should be made easier."
What is our primary use case?
We use KiSSFLOW for internal workflows that use memos, expense sheets, and requisitions.
What is most valuable?
The most valuable feature is the performance.
We can choose the forms that we want to use.
What needs improvement?
The integration between forms should be made easier.
Form attachments should be improved.
I would like to see improvements made to storage integration.
For how long have I used the solution?
I have been using KiSSFLOW for about two years.
What do I think about the stability of the solution?
KiSSFLOW is a stable product.
What do I think about the scalability of the solution?
It is scalable. We have about 150 users and it is used almost daily.
How are customer service and technical support?
The technical support is quite responsive and they are quick to resolve issues.
Which solution did I use previously and why did I switch?
This is the first solution of this type that we have used.
How was the initial setup?
The initial setup is a bit complex. When we have to drill down to learn more about the process and we have to set up multiple tools, it is difficult to customize. Our deployment took approximately one month.
What about the implementation team?
Somebody from our company completed the deployment and no maintenance is required.
What's my experience with pricing, setup cost, and licensing?
This is an affordable product and everything is included in the subscription.
What other advice do I have?
My advice to anybody who is considering KiSSFLOW is that it is easy to use and I recommend it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Human Resources Advisor at a tech services company with 1,001-5,000 employees
An easy and straightforward solution that made internal processes smoother
Pros and Cons
- "I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
- "Some of the tool's fields only accept certain types of text. The input fields are inflexible."
What is our primary use case?
We used the tool to make sure that some processes were standardized and executed properly every time. It helped us with automation and took the administrative load off our teams. The solution automated emails and reminded people to complete their tasks. It also helped with the HR onboarding process where we could send out an automated welcome email.
What is most valuable?
I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook.
What needs improvement?
Some of the tool's fields only accept certain types of text. The input fields are inflexible.
What do I think about the stability of the solution?
I would rate the solution's stability a ten out of ten. We never faced any issues with it.
What do I think about the scalability of the solution?
The solution is very scalable. My company had around 10-15 users for the product.
How are customer service and support?
The solution's technical support is very helpful.
How was the initial setup?
We had a lot of support from KiSSFLOW during the implementation.
What other advice do I have?
I would rate the product a nine out of ten and it made life a lot easier for us. To be the solution's administrator, you need to have training and need to be a little tech-minded. You can be a regular user since it's very straightforward and easy. The tool made our internal processes smoother. The person from KiSSFLOW who helped with the implementation really went out of his way to find different workarounds and we always ended up being able to have a solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
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Updated: February 2025
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