KiSSFLOW Reviews

One of the use cases is the approvals we do for the purchase process. Our purchase process is in our ERP, but the approval workflow configuration is done in Kissflow. We delegate authority in Kissflow, and people in our organization log in to Kissflow and approve the purchase. 

The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes. The business team or people who are not from IT can also build their own processes, workflows and start using Kissflow pretty easily.

The UI, though is pretty friendly and easy to use, can be improved in some aspects.

I have used Kissflow for about one and a half to two years. I am using the latest version.

Kissflow has been stable till now.

There are a lot of users in my organization using Kissflow.

Customer support is prompt in their reply, and they can usually provide us the solutions in some time. 

Positive

The initial setup was pretty easy, and we had to work with the Kissflow team to handle the initial setup. 

Kissflow is a new product, and the team is enthusiastic about using it. The solution caters to our need for approvals and we selected it because it has inbuilt workflows. Another critera is that it is no-code. We wanted our users to create the processes themselves rather than depending on the IT team. We would need another set of developers if we had selected some other product, which would have increased the cost. 

You can use Kissflow, but that depends on your needs. If you need to build the processes and have people who can work on building the process, you can use Kissflow.

I rate Kissflow a nine out of ten because it is very easy to use. There has not been any performance issue so far. The support is good, the turnaround time is pretty fast, and a non-developer can use it.

We haven't deployed it at all yet, and none of my team members have in any way started using it for any purpose just yet. We're still in the discovery process. 

The ease of use is great. The user interface is very, very good. 

The creation of process forms is very simple and it offers a good amount of detail that can be captured.

The solution can scale. 

We'd like to see some integrative functionalities to help us integrate with other third-party tools. 

They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations.

I'd like more social integration. For example, I'd like them to have the functionality to send notifications via Whatsapp. 

If we have  tools like Jira, Asana, or Monday.com - basically, various project management tools - if these tools could get connected to these process flow portals, we can immediately create a project as soon as the process gets completed. Those kinds of integrations with market leaders and third-party tools is very, very important nowadays.

I haven't really been using it. I just tried to do some hands-on work for 15 days. I was in contact with the tool for not more than 15 to 30 days.

While I haven't had an issue, I haven't really had time to look into stability.

We did look into the scalability and found it to be very good. You seem to be able to expand it well.

We're only using 20% of the capacity. We'd like to go all the way to 100%, so we can increase usage.

We haven't gotten into any detailed technical discussions with the company yet. 

We only talked about the product's structuring and design.

I found them pretty good in my dealing so far. 

Our previous technology stack was a code-based tool, which requires a significant amount of time to develop a product or an application, whereas no-code tools like this product helps in minimizing that timeline. The form structures and the field management are already part and parcel of that platform. Therefore, it is just like a configuration tool rather than a code-based tool. So you don't have to do any coding or technical template designing work over there. It is well-created enough. You just need to configure it.

The initial setup was pretty straightforward. It's on the cloud, which makes it easy. There wasn't any complexity to it.

Since we have not implemented it I'm unsure of how long it would take to fully implement it. The timeline that was committed to and what we were also in consensus with was not more than two weeks.

It's a platform, not an application. Therefore, you will have to develop your applications on that platform. 

We don't need more than five people to deploy the product.

For the development part, we give first priority if the vendor who is ready to do it. Then, it would be handled in-house, then we might allow to any third party which is an outsider of the tool and wishes to develop it to have access.

The license cost is weighted based on the band of users that we were taking. It varies according to the number of users or modules. It's complex to lay out the cost of the product. 

Overall, it's not too expensive, however, it is a bit higher in terms of cost when you look at other market leaders. 

We evaluated some other tools locally. We looked at, for example, Zoho.

I was working with the Kissflow Process Management Tool.

Kissflow is not just a product; it is a business entity name also. They have various products under the umbrella of Kissflow. I have been working on Kissflow as process automation or process management tool. I was not focused on the remaining products they offer under the Kissflow umbrella.

The only advice I would give to others is to go through their use cases, not just short-term use cases. Look at long-term use cases as well. Once you have this platform in place, you cannot get rid of it. There will be more tools and more applications, more processes being digitalized, and the company becomes will become more and more dependent on these kinds of platforms as they scale up. Once you have onboarded such a platform, it is challenging to change it since your data repository and data transition become a big headache. 

It is advisable to check the use cases that they have presently and to envision some certain use cases over the next three or five years so that they can check if those features are available per the use case of the tool. After that, then they can decide if it makes sense to implement it.

I'd rate the solution eight out of ten.

We used the tool to make sure that some processes were standardized and executed properly every time. It helped us with automation and took the administrative load off our teams. The solution automated emails and reminded people to complete their tasks. It also helped with the HR onboarding process where we could send out an automated welcome email. 

I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook. 

Some of the tool's fields only accept certain types of text. The input fields are inflexible. 

I would rate the solution's stability a ten out of ten. We never faced any issues with it.

The solution is very scalable. My company had around 10-15 users for the product. 

The solution's technical support is very helpful. 

We had a lot of support from KiSSFLOW during the implementation. 

I would rate the product a nine out of ten and it made life a lot easier for us. To be the solution's administrator, you need to have training and need to be a little tech-minded. You can be a regular user since it's very straightforward and easy. The tool made our internal processes smoother. The person from KiSSFLOW who helped with the implementation really went out of his way to find different workarounds and we always ended up being able to have a solution.

We use KiSSFLOW for internal workflows that use memos, expense sheets, and requisitions.

The most valuable feature is the performance.

We can choose the forms that we want to use.

The integration between forms should be made easier.

Form attachments should be improved.

I would like to see improvements made to storage integration.

I have been using KiSSFLOW for about two years.

KiSSFLOW is a stable product.

It is scalable. We have about 150 users and it is used almost daily.

The technical support is quite responsive and they are quick to resolve issues.

This is the first solution of this type that we have used.

The initial setup is a bit complex. When we have to drill down to learn more about the process and we have to set up multiple tools, it is difficult to customize. Our deployment took approximately one month.

Somebody from our company completed the deployment and no maintenance is required.

This is an affordable product and everything is included in the subscription.

My advice to anybody who is considering KiSSFLOW is that it is easy to use and I recommend it.

I would rate this solution a nine out of ten.