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Chimeremeze Nwabueze - PeerSpot reviewer
IT Support Specialist at a tech services company with 51-200 employees
Real User
Simple with a user-friendly interface and good reliability
Pros and Cons
  • "It is easy to set up."
  • "Technical support could be better."

What is our primary use case?

I primarily use the solution for easy security and access. 

How has it helped my organization?

The IT team doesn't need to be on-site to be able to know what is going on within the site, who is logging in what a particular device is, and the resources they're consuming on the internet space. That was why they needed something that has a cloud-enabled feature for them to be able to manage the site. They achieved that, actually.

What is most valuable?

The simplicity of how one can set it up is the most valuable aspect. It's unlike Cisco. With Cisco devices, you have to go to the command-line interface to type the command. A MikroTik Router also has a command-line interface where there are options, just a user-friendly interface where you can click on some button and just type in some things and get done. You don't have to worry about remembering commands, on what line to put your command, or where to write a command. That's the feature I like.

It is easy to set up.

The solution is stable.

It's scalable.

What needs improvement?

I've not really tested it on an enterprise environment. Here you have a large number of users access sending the internet through it. With Cisco, they've tried on that aspect building a strong device that can contain a large number of users in an enterprise environment. I would suggest that MikroTik Router should build their devices to meet enterprise standards.

Technical support could be better.

I'd like their devices to communicate with one another. For instance, if I have a MikroTik Cloud Router in location A and I also have it in the location B and also in location C, I want the situation where these three routers are able to communicate together-

Buyer's Guide
MikroTik Cloud Router Switch
December 2024
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For how long have I used the solution?

I've used the solution for about three or four months. 

What do I think about the stability of the solution?

For our size of organization it's a stable solution. They would need to improve the enterprise environment. However, for the environment I've installed now, it's stable and reliable. There are no bugs or glitches. 

What do I think about the scalability of the solution?

It's my understanding that the solution is scalable. 

It was set up specifically for the IT team to be able to monitor the access and who is on-site. Our customer has 50 users on the solution currently. There are ten users per department. 

How are customer service and support?

I encountered a challenge during the port-forwarding. I had to do a data link, and I discovered they have a forum, a community, where you can log in your complaints or challenges and get someone to respond to them. However, the response rate is not that good compared to what I see from Cisco. With Cisco, you have a lot of people on the platform once you lodge a complaint and get a response. Here, the response rate wasn't that great, though I later got the feedback from them.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We also work with Cisco.

With Cisco products and the cloud aspect of them, I've not been able to do everything I've needed. However, in the normal Cisco Router, I've worked with, it's okay. It's nice. It's pretty secure. The challenge is remembering the codes for the CLI commands. That's the only challenge. 

How was the initial setup?

The initial setup is pretty straightforward. I'd rate it a four out of five in terms of ease of use. 

The deployment only takes a matter of days. We simply had different resources to link together. It typically takes between one and five days.

What's my experience with pricing, setup cost, and licensing?

The licensing cost was handled by the project manager. I can't speak to the exact cost. It's my understanding that it is less expensive than Cisco.

What other advice do I have?

I'm an integrator.

Before I put all my recommendations to the person, I would like to know the person's budget and the environment where the router will be used. If it makes sense, I would recommend this solution.

I'd rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Senior Network Engineer at Dejpaad
Real User
Top 5Leaderboard
Simple to configure and user-friendly but needs to add features
Pros and Cons
  • "It is easy to set up the solution."
  • "MikroTik needs to add some features like IPS, mail security, or antivirus, et cetera."

What is our primary use case?

I use the solution for firewalls, routing, and sometimes for wireless links, for example, wireless point-to-point links.

What is most valuable?

The firewall is very simple. It's simple to configure and is very user-friendly. It's great for small to medium companies. 

It is easy to set up the solution. 

The solution is stable. 

What needs improvement?

MikroTik needs to add some features like IPS, mail security, or antivirus, et cetera.

For how long have I used the solution?

I've been using the solution for 11 years. 

What do I think about the stability of the solution?

It is very good and quite stable. It's very good for edge networks in medium and small companies. 

What do I think about the scalability of the solution?

The solution isn't necessarily scalable. It's better for small or medium-sized companies and not for enterprises. 

I do use the solution for many projects in companies in Iran. We have 100 to 300 users across some small companies. Occasionally, I do need to increase usage. 

How are customer service and support?

I cannot get support since I am in Iran, and there are sanctions. 

How was the initial setup?

The solution is very simple to set up. The entire process is very comfortable. 

It might take about an hour or two to configure the solution. 

What about the implementation team?

I can help with the implementation process. 

What was our ROI?

We have witnessed an ROI as it is very cheap. 

What's my experience with pricing, setup cost, and licensing?

The pricing is quite fair.

What other advice do I have?

I'd recommend the solution to smaller companies. The pricing is good and it is easy to configure. 

I would rate the solution six out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
MikroTik Cloud Router Switch
December 2024
Learn what your peers think about MikroTik Cloud Router Switch. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
KurhulaMaluleka - PeerSpot reviewer
Managing Director at Behold IT
Real User
Offers good performance and an easy setup but needs security improvements
Pros and Cons
  • "The performance has been good."
  • "The solution does not yet offer a SaaS version."

What is our primary use case?

We're doing our IP assigning through all the IP ranges on our segment, through MikroTik.

What is most valuable?

The solution works very well for us. 

The performance has been good and it's been stable for now. 

To some degree, the solution can scale. 

The initial setup was straightforward. 

What needs improvement?

The security will always be a priority for our network infrastructure. Right now, we're not using VLAN and we want to use VLAN, so it's more of a physical LAN network and we want to move towards VLAN and have a layer three VLAN network systems and use proper switches to give us the security that we need. And also, obviously, we want to open our network in a more centralized way. We hope the solution will be able to help with this in the future. 

The solution does not yet offer a SaaS version.

Technical support could be better.

For how long have I used the solution?

We've used the solution for a while. We've likely used it for seven years or so. 

What do I think about the stability of the solution?

The solution is stable. It offers good performance. There are no bugs or glitches. it doesn't crash or freeze. It's reliable for us overall. 

What do I think about the scalability of the solution?

Obviously, it has to be scalable to some degree, however, there's going to be a ceiling as, in a place where most of the employees are now working from home, or the hybrid environment that we're supplying, it should be more scalable to some degree. In terms of what we need and what we see, if we can purchase this as a platform as a service going forward, it would be great as it would allow us to scale to those off-site.

We have just over 200 staff on the solution currently. I'm not sure if we have a plan to increase usage in the future.

How are customer service and support?

Technical support needs to be faster and more and more knowledgeable. Overall, they just need to be a bit better. 

Which solution did I use previously and why did I switch?

We also deal with NETGEAR. I've also used Lynksys in the past.

How was the initial setup?

The initial setup is pretty straightforward. It's not overly complex. I cannot recall, however, how long it took to implement. 

We have about five people on staff that can handle any maintenance that may be required. 

What about the implementation team?

We handled the implementation with the help of some third parties. We used some internet service providers, for example. 

What's my experience with pricing, setup cost, and licensing?

When we got the product, we didn't have any subscription except for a firewall, which we paid three years in advance. In terms of the MikroTik itself, however, there aren't any subscriptions that we have to pay. We paid for these outright. 

Which other solutions did I evaluate?

I've been quite happy with this solution and therefore have not looked into other options.

What other advice do I have?

We are basically an end-user of the solution.

I'd cautiously recommend the solution to others. It's not intelligent, however, it does work. I'd rate it at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Network Engineer at Dejpaad
Real User
Good firewall capability, and the mangle feature is useful
Pros and Cons
  • "There are a lot of features to control permitting or stopping packets in the network."
  • "Antispam and antivirus features should be included in the future."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

What is most valuable?

The most valuable feature is the mangle.

The firewall is very good. There are a lot of features to control permitting or stopping packets in the network.

What needs improvement?

Support for intrusion detection and prevention (IDS/IPS) is needed.

Antispam and antivirus features should be included in the future.

For how long have I used the solution?

I have been working with this product for about 10 years.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This product is not recommended for enterprise-level projects. We have approximately 50 users in our company who use it.

How are customer service and technical support?

The technical support is okay.

Which solution did I use previously and why did I switch?

I have also worked with similar solutions from Cisco, Fortinet, and Juniper.

What's my experience with pricing, setup cost, and licensing?

The price is very good. 

What other advice do I have?

I think that Mikrotik is the best solution for SOHO and small businesses because the price is very good and it includes a lot of features. For larger companies, I would recommend a different product, perhaps by Cisco.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Owner at it logic
Real User
Easy to configure, scalable, and the GUI makes it easy to use
Pros and Cons
  • "The GUI is easy to use."
  • "If MikroTik had a marketing team and support team in India then it would be much easier for us to get the product, as well as support."

What is our primary use case?

We are a reseller and this is one of the products that we implement for our customers. It is a GUI-based router used as part of a corporate-level network infrastructure.

What is most valuable?

This product is easy to configure.

The GUI is easy to use.

When an update is released it is easy to download and install.

What needs improvement?

If MikroTik had a marketing team and support team in India then it would be much easier for us to get the product, as well as support.

For how long have I used the solution?

I have been using this product for the last five years.

What do I think about the stability of the solution?

This is a stable product and we plan to continue selling it in the future.

What do I think about the scalability of the solution?

We use this product in small or medium-scale corporations. We have companies with up to 10,000 users.

How are customer service and technical support?

In India, there is no distributor for MikroTik so there is no direct technical support. However, we don't need support because it is easy to use.

How was the initial setup?

The initial setup is very straightforward. It takes perhaps ten minutes to deploy.

What about the implementation team?

We did the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

This product has a one-time cost and there is no licensing fee. This is unlike Cisco.

Which other solutions did I evaluate?

The MikroTik Cloud Router Switch is good but as a brand name, Cisco is always number one. This is why we use Cisco, rather than MikroTik, for banking applications. On the other hand, I would rate MikroTik a five-star rating for configuration, whereas I would rate Cisco with one star.

What other advice do I have?

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Solutions architect at NetSys
Real User
User access management is very good, but the log management software should be improved
Pros and Cons
  • "The interface management and the user access management is pretty good."
  • "The packet filtering, user log data, and user access log could all be improved."

What is our primary use case?

This solution is deployed on a private cloud.

What is most valuable?

The interface management and the user access management is pretty good.

What needs improvement?

The packet filtering, user log data, and user access log could all be improved.

The access log is not readable. It's supposed to be readable by using third party softwares and applications using a weblog, but I would prefer that MikroTik  improve their own log management software.

For how long have I used the solution?

I have been using this solution for about two years.

What do I think about the stability of the solution?

It's stable, but some features could be improved.

What do I think about the scalability of the solution?

The scalability is fine. It covers many areas.

How are customer service and support?

Technical support is not very good. It isn't comprehensive. You have to find solutions to issues by searching the internet and discussion forums. 

What other advice do I have?

I would rate this solution 7 out of 10.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1126884 - PeerSpot reviewer
Principal Consultant at a tech services company with 51-200 employees
Real User
Some great features are the simplicity, cost, usability, and power
Pros and Cons
  • "Some of the most valuable features are the simplicity, cost, usability, and power. As a package, it's extremely effective."
  • "Stuff that I'd like to be improved is really just training and documentation because I think the feature set is full. Another improvement I'd suggest is that their new, bigger releases should be a bit more stable."

What is our primary use case?

Our primary use cases of MikroTik Cloud Router Switches are wide area networks, data center applications, and edge routers. 

What is most valuable?

Some of the most valuable features are the simplicity, cost, usability, and power. As a package, it's extremely effective. 

What needs improvement?

Stuff that I'd like to be improved is really just training and documentation because I think the feature set is full. Another improvement I'd suggest is that their new, bigger releases should be a bit more stable. 

As far as additional features, this solution is quite fully featured already, so for our use cases, we're completely fine. 

What do I think about the stability of the solution?

This solution is stable. 

What do I think about the scalability of the solution?

I think that this solution is scalable, but my company is not very big. I'm sure if you ask Microsoft, they might have a different opinion. 

This is the main platform in our organization, so we use it to supply all our users and clients. 

Which solution did I use previously and why did I switch?

Before using MikroTik, we used a lot of Cisco and HP solutions. I switched to MikroTik because it provided me a much better cost performance solution. It does everything that the HPs and Ciscos do, but at a fraction of the cost, and it doesn't relapse. 

How was the initial setup?

The installation process is straightforward. Right out of the box, they work. You put a couple of IP addresses on them and they're working. The initial setup time varies on the use case, so it depends on what you or your customers want and how you tailor it. 

I am an engineer, so I can install this solution myself. We have a team of five engineers. 

What about the implementation team?

We implemented this solution through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

They came with the licensing when we purchased them. 

What other advice do I have?

I rate MikroTik Cloud Router Switch a nine out of ten. 

I would recommend this solution to others. To those considering implementation, the advice I can give is that I think this is an excellent solution for small- to medium-sized, mid-range companies. It's easy to learn, easy to utilize, and there's a wealth of knowledge available on these to support them. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Manager at MULTILINK COMPUTERS PVT LTD
Real User
Has better throughput than its competitors and good stability
Pros and Cons
  • "The most valuable feature is that it has better throughput than its competitors."
  • "There has to be more development in the OS. It's complex for this switch as compared to others like Cisco. For NetGear and Cisco, it's easy to adapt the VLAN concept but it should be simplified for MikroTik."

What is our primary use case?

We bought it for our office to distribute internet. I am also a service provider. 

What is most valuable?

The most valuable feature is that it has better throughput than its competitors. I also like the "routerless" feature. 

What needs improvement?

There has to be more development in the OS. It's complex for this switch as compared to others like Cisco. For NetGear and Cisco, it's easy to adapt the VLAN concept but it should be simplified for MikroTik.

I would like to see more integration abilities with NetGear.

For how long have I used the solution?

I have been using this solution for more than five years. 

What do I think about the stability of the solution?

It is stable. 

How are customer service and technical support?

I haven't contacted technical support. 

How was the initial setup?

It was complex to set up. The concept is simple but it was complex to set up.

I have a technical background so I was able to do the implementation. It took a few days to get done.  

What other advice do I have?

I would recommend this solution. I would rate it an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
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Updated: December 2024
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