Radware Bot Manager Reviews

We have a website that is a loyalty program for several companies in Latin America. This includes retail companies and airlines, and we protect our website with a web application firewall and Radware Bot Manager. This solution has drawn our attention more than the web application firewall, as we usually receive more attacks from bots attempting to brute force an account and gain access to passwords. There are different types of bots, ranging from simple to sophisticated. Therefore, we protect our website from bot attacks with Radware Bot Manager.

Radware Bot Manager's capability to detect and mitigate bots in real time is excellent; we have never experienced a breach or an incident where the Bot Manager was unable to protect the application. We have had a few false positives.

The solution improved our organization by preventing attacks. We have not had an account compromised due to a bot obtaining a user's password, for example. The main benefit is that our customers' accounts are secure and private.

Radware Bot Manager helped reduce the number of false positives. A couple of years ago, we had a lot of false positives coming from a specific region that the Bot Manager was mistakenly identifying as malicious activity, but it was actually legitimate. We contacted Radware customer support and they assisted us in tuning the model-wide list and some of the IPs, eliminating the issue. Occasionally, we did still experience some false positives, but Radware support helped us reduce them. For example, there was a month where we had false positives for 15 consecutive days, but this was eventually reduced to zero. We no longer have any false positives.

The solution saved our IT teams around 30 hours a week because we don't need to manage these solutions ourselves.

Radware Bot Manager reduced our overhead costs.

The time to value was almost instantaneous. We previously had a retail website, which we no longer have. When we deployed Bot Manager for that website, we immediately noticed it was protecting the website from bot attacks.

The solution provides a rating of the sophistication of the bot attack. For example, the solution indicates whether it is a first or second-generation bot, allowing us to assess the level of sophistication of the attack. Additionally, we can view the public IP and region from which the attack originated. These are the most valuable features. I also appreciate the dashboard, which allows me to see how many attacks occur daily, as we are typically attacked daily.

The Bot Manager portal is very user-friendly. I often forget which portal is for the application firewall and which one is for the Bot Manager. It would be beneficial if Radware unified these into one portal or one URL with links to everything. Once we get there, it is easy to use and the graphics are intuitive. We can see the strengths of the attacks and a list of our protected applications. The Bot Manager portal is user-friendly, intuitive, and aesthetically pleasing.

The integration with Radware Cloud WAF is extremely easy.

It would be beneficial to have a link from the WAF to the Bot Manager portal available so we do not have to log in again.

I would like to receive alerts sent to the IT team responsible for website security. I am unsure if we do not use the feature or if the solution does not support it.

I have been using the solution for two and a half years.

We never have any issues, and Radware Bot Manager is 100 percent stable.

The scalability is excellent.

The technical support from Radware was good overall. We got the resolution we needed when we requested a call. Other IT providers usually only offer support through contact, but Radware made the call. Initially, the response time was slow, taking about six to eight hours to get a response. We gave Radware feedback and the response time improved. Now, when we open a case, we get better resolution times. However, the response time could still be improved, especially when dealing with urgent issues such as false positives. Nonetheless, the response time improved significantly.

Adding new applications to Radware Bot Manager is straightforward. We just need to provide a URL and add the name.

We pay a fair price for each application we wish to protect. However, it is not a speedy process to deploy another application or receive a quote; we must contact someone from Radware and wait for the quote, which usually takes some time.

I give the solution a nine out of ten.

We had an existing relationship with Radware for the web application firewall, and our security team had this requirement, so we began to use Radware Bot Manager.

We are in one location and we receive hundreds of thousands of web traffic daily from Latin America and the United States.

Radware Bot Manager does not require any maintenance.

I suggest researching the other leaders in the market to compare prices and features, but I am personally very satisfied with Radware Bot Manager, so I would not switch.

People should understand the different types of bots and how threats can be mitigated. My advice would be to gain a technical understanding of these threats and how the solution is used to secure our environment work so that we are not overwhelmed by concepts that we do not understand. We should document our cell phones against bot threats to gain a better understanding of how the solution provides value to our organization.

We use this solution for bot mitigation. We run a dedicated server to manage a high-traffic website that draws a lot of attention from bots.

Bots have become more prevalent and insidious over the years. We use ShieldSquare as a gateway to filter traffic, letting the good bots and real users in while keeping the bad bots out. There are webmasters who do this manually, but we don't want to spend our time doing that kind of whack-a-mole. The other big upside is in preventing scrappers. We publish a lot of original content, and without this protection, there is a feeding frenzy on it that could result in search engines listing the scrapper sites higher with our own content.

The reporting is excellent, providing a nice overview of what's coming at us. Along with Google analytics, it helps us get an understanding of our traffic. We've also found the whitelist feature handy, which allows us to crawl our own site without being blocked.

This is always evolving, but somehow quarantining bots or sticking them in a honeypot so they can't pound the API would be helpful. The bots, of course, are always evolving.

I have been using this solution for about nine years.

I haven't had a problem with any downtime.

We've had to scale it up, and it was not a problem.

It's been excellent. The recent support was very helpful.

We did this ourselves using firewalls and other tools, but it proved a losing battle.

The initial setup for us was a long time ago. I remember it requiring a bit of effort, but getting the help we needed.

We implemented this solution in-house.

I can't provide a solid number, but for what we save in resources and what we get from listing protection, it is certainly worth it.

We didn't hit any traps. This company has been very honest and helpful. I'd suggest letting them make recommendations.

We evaluated solutions a while ago, but I think we looked into Incapsula and a few others.

They've been great during transitions, like when we've had to move servers. Thye provided excellent support. They're very tenacious about getting problems solved, even when it means digging deep.

Reducing Price and Content Scraping and at the same time freeing server resources and offering a better user experience

The ShieldSquare bot mitigation solution helps us to avert product and price scraping attempts by malicious bots. They not only help us in eliminate the bot attacks, but they also provide us with comprehensive reports on bots intent and their activity on our site. ShieldSquare ensured that genuine users are not affected in the complete process.

We were confronting bots that were illegally scraping price and product listing on our website. We were finding it difficult to filter and eliminate the highly sophisticated bots because of their continually changing approaches. After evaluating several solutions, we decided to deploy ShieldSquare’s non-intrusive API based bot mitigation solution. ShieldSquare helped us in averting the scraping attempts by bad bots and provided us with the detailed analytics of bot traffic on our site.

There is very little to improve as the package is complete as in it does everything required of it. Only improvements could be made with the reporting down to a page level.

No issues.

No issues.

All good.

We used our own internal system which could not cope with the volume of bots hitting our site.

Simple.

In-house.

Set up was a breeze, cost is superb.

No.