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Sr.Customer Engineer- Projects at a tech services company with 201-500 employees
Real User
Easy to use and install with a quick setup
Pros and Cons
  • "The product is very easy to install."
  • "The solution could be more stable and offer more security."

What is our primary use case?

We primarily use the solution as a firewall and for endpoint protection. It's used for security purposes for the most part. We use it for protection.

What is most valuable?

The solution is easy to use. 

The performance is good.

The solution, for the most part, is stable.

The product is very easy to install. 

What needs improvement?

The solution could be more stable and offer more security. When we get suspicious links, we need to make sure they are blocked properly and investigated. 

Sometimes the asset tool gets locked and I'm not quite clear as to why this happens.

For how long have I used the solution?

I've been handling the solution for quite a long time. It's been many years. I've had a lot of time to work with it. However, I can't say for exactly how long it's been as it's been a while. 

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Trend Micro Deep Discovery
October 2024
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What do I think about the stability of the solution?

The solution is stable, however, it could always be better, especially in terms of security.

What do I think about the scalability of the solution?

We've implemented the product for companies that have around 500 users, give or take. We have 15 customers using the product right now.

How are customer service and support?

In terms of technical support, we have had a good experience. They are helpful and responsive. We are satisfied with their level of support.

How was the initial setup?

The solution is extremely easy to install. It's not overly complex or difficult to set it up. A company shouldn't have an issue with the initial setup.

The deployment was pretty fast and only took us about two hours or so. You can get it up and running pretty quickly.

What's my experience with pricing, setup cost, and licensing?

Our department is purely technical department and we are in place for delivering technical aspects. Therefore, I don't have access to licensing details and pricing. It's not part of my duties. Therefore, I can't speak to the exact pricing. I don't have access to that.

What other advice do I have?

We tend to offer our services to clients. 

We use multiple deployments, that include both on-premises and cloud deployments.

I'd rate the solution at an eight out of ten. We're mostly quite happy with the product.

I would recommend this product to other users and companies. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1544904 - PeerSpot reviewer
Technology Consultant at a tech services company with 51-200 employees
Consultant
Good Ecosystem, and easy to manage
Pros and Cons
  • "I like the sales operations testing. and support."
  • "I would like to see integration with third-party tools to improve the visibility of the dashboards."

What is our primary use case?

We are integrators. We work on integrated systems.

Our clients use this solution to know what is happening in the network and to analyze it. 

What is most valuable?

Trend Micro is a good solution and our clients are happy with it.

I like the sales operations testing and support.

The ecosystem is good, it's the best. It's also simple to manage.

What needs improvement?

I would like to see integration with third-party tools to improve the visibility of the dashboards.

For how long have I used the solution?

I have been working with Trend Micro Deep Discovery Inspector for two years.

What do I think about the stability of the solution?

The stability is good. We have not experienced any issues.

What do I think about the scalability of the solution?

Scalability with Trend Micro Deep Discovery Inspector is very good. We are satisfied with the scalability.

We do not have users in our company, we use the systems with our clients.

How are customer service and technical support?

The technical people are good.

We don't have any issues with technical support. 

Local technicians and global support are very good.

Which solution did I use previously and why did I switch?

We also use one other solution.

How was the initial setup?

The initial setup can be simple, and at times it can be complex when changing the solution.

It is less than a week to deploy Trend Micro, but it can change per the solution type. 

For some solutions, it can take a week, and for others solutions with complex projects, it can take a month. 

What's my experience with pricing, setup cost, and licensing?

Depending on the client's requirement, it can be cheap and at times, more expensive.

Overall, the price is good.

What other advice do I have?

For others who are interested in using this solution, I would recommend it.

I like working with this solution. I would rate Trend Micro Deep Discovery Inspector a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
Download our free Trend Micro Deep Discovery Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Trend Micro Deep Discovery Report and get advice and tips from experienced pros sharing their opinions.