Ubiquiti UniFi Reviews

We use this solution for both wired and wireless networking in a factory that is based in Johannesburg, South Africa.

UniFi Network Management Controller has allowed our admins to effectively monitor and troubleshoot network issues, both online remotely and on-site.

The most valuable feature is the UniFi Network Management Controller. The level of reporting offered by the controller, when used with other Ubiquiti equipment, has been invaluable.

A more powerful heatmapping application in the controller would assist in more reliable WiFi modeling. 

We used this solution in a beachside hotel with twelve floors, three hundred and fifty rooms.

The most valuable features are its easy access, the controller, and constant updates.

The support for this product is insufficient.

There is NO technical support offered by phone. They provide support via Chat ONLY, and moreover, they are not very knowledgeable. There is not even an option for paid support.

It was a system that was quick and easy to install, with controller and cloud management included.

After a couple of years, the Access point reached EOL and no support was available for Controller updates. If we need to add new APs, they will not work with the previous controller version. This would require having to create a second controller for new APs.

I would not recommend this system for a large business.