Ubiquiti UniFi Reviews

The solution is primarily meant for internal office use. The solution has only one SSID, and there aren't normally restrictions on bandwidth, etc.

The central management is the solution's most valuable aspect.

There's an ability to keep out some users as well which can be very handy.

Overall, the suite of tools is quite useful.

The solution is straightforward and simple to use.

If I could manage the W-LAN or other items without a UniFi switch, that would be very helpful. I have not tried, but I think some options are tied to the hardware, like the Ubiquiti switch.

I've been using the solution for seven or eight years. Before I worked at my current company I was using it at my home and for some customers. I started using it originally around 2014 or 2015.

The solution is very stable. I must say that when we deploy some notch points, we never get feedback - neither negative nor positive. It's just transparent and it works. A client would only reply is something is not going well, so their silence is a sign that everything is good. Basically, we set it and forget it.

We haven't had any very big deployments yet. We might have one or two bigger ones this summer for some other companies. We are going to deploy 70 in one hotel, and maybe more than 200 in another company. We haven't extensively tested the limits of the solution's scalability yet.

I've never been in touch with technical support because I've never needed assistance.

I personally haven't used a different solution. However, another person in the office has used Google's version of the solution. We have tried to deploy it in the past, but the cost is really, really high so the customer rejected it.

If the customer wants only one or two access points, then it may be that he already has some consumer-level solution, like TP-Link, and we have to adapt to it. Normally, we only work with Ubiquiti and don't deploy other brands.

The initial setup was really straightforward.

Deployment only took a little bit of time, since I had some preset virtual machines to load for the customer. I simply had to connect the switches to the areas we were trying to reach and assign them and we were done. There was nothing much more to do beyond that.

I always update the solution to the latest version, so I think that 99% of our customers have the latest instance.

While the solution is on-premises, sometimes it has a remote login from the Ubiquiti Cloud. We're not on the cloud, we just use the login. 

I'd advise others considering using the solution to use a virtual machine. It's cheaper and simpler than using Ubiquiti Key. I don't know, with the integration of the cameras, if that's possible in all cases, however. In those cases, companies may have to use Ubiquiti Key.

I'd rate the solution nine out of ten.

We used this solution in a beachside hotel with twelve floors, three hundred and fifty rooms.

The most valuable features are its easy access, the controller, and constant updates.

The support for this product is insufficient.

There is NO technical support offered by phone. They provide support via Chat ONLY, and moreover, they are not very knowledgeable. There is not even an option for paid support.

It was a system that was quick and easy to install, with controller and cloud management included.

After a couple of years, the Access point reached EOL and no support was available for Controller updates. If we need to add new APs, they will not work with the previous controller version. This would require having to create a second controller for new APs.

I would not recommend this system for a large business.