Badges
User Activity
About 9 years ago
Contributed a review of Siebel: It provides end-to-end customer management, from marketing all the way to support. Project management is lacking.
About 9 years ago
Contributed a review of Wrike: We're able to interact directly from Gannt charts, but improvements could be made to portfolio management.
Projects
About 9 years ago
Managed to cut communication churn and track progressManaged to cut communication churn and track progress on 80 projects
Reviews
About me
Over 20 years of experience in customer support and quality assurance. Acknowledged for providing superior customer service through end to end account management and resolution of client issues.
Great knowledge of Crew and Flight operations software and good analytic and decission support. Knowledge on most Airline's Solutions portfolio. Have also been involved in projects on almost every area of different airlines, including OCC, Airport Ops, Check-In, Reservations, Ticketing, Staffing, Crew and Flight Planning and control.
Very strong and recognized communication and people skills that allow me to find Win-Win situations whenever they are available and communicating accordingly when not.
A design thinker with a strong technical aptitude and attitude towards problem resolution and program management.
Specialties: Airline and Airport Software Solutions, Customer Relations, Problem Solving, Data Analysis, Service Design Thinking.
Interesting Projects and Accomplishments
About 9 years ago
