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40 Points
4 Years
User Activity
Over 2 years ago
Answered a question: What is your recommended IT Service Management (ITSM) tool in 2022?
Last year, we reviewed a few for that same purpose (medium-sized companies by the way).
We found ServiceNow too heavy for our use (we wanted almost zero admin) and also found the 5 others we reviewed to not meet our needs.
We went with FreshService (from FreshWorks) in the…
About 4 years ago
Answered a question: When evaluating Service Desk Outsourcing, what aspect do you think is the most important to look for?
Knowledge Management - team members with good skills, access to knowledge and ability to resolve calls on first call.
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Answers
Over 2 years ago
IT Service Management (ITSM)
About 4 years ago
Service Desk Outsourcing
