it_user273036's Professional Profile

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Almost 8 years ago

Answered a question: HIPAA Compliance with JIRA

One of the best helpdesk software packages on the market currently, fully compliant with HIPAA is ServiceNow. They have a light and a full version. Although they work only in the cloud, there environment is able to be completely encrypted (or parts of it). Many banks and…

Over 8 years ago

Answered a question: Which Helpdesk software is best for replacing BMC Service Desk Express?

If it is purely for replacing a Service Desk tool I can recommend ServiceNow Express. It has all the ITIL processes on board, you can do Change management with it, has a proper CMDB and Asset management and with a additional cost you have also the opportunity to perform a…

Over 9 years ago

Contributed a review of VMware Service Manager [EOL]: We've found the Service Desk and Workflow modules to be the most valuable features, but customer-specific tools customization needs improvement.